Visitor
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2 Messages
cancel extra innings
Hello. I need to cancel my MLB Extra Innings subscription before it auto-renews. How would I go about doing that? Thanks for your help.
Visitor
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2 Messages
Hello. I need to cancel my MLB Extra Innings subscription before it auto-renews. How would I go about doing that? Thanks for your help.
Accepted Solution
XfinityKassie
Official Employee
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1.6K Messages
2 months ago
@Jators Good afternoon! Thank you for reaching out to our Xfinity Forums Team for assistance with your MLB Extra Innings subscription. I'd be happy to assist you in getting this removed from your account today. To begin, can you please send a Direct Message with your name, and service address?
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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Accepted Solution
XfinityKassie
Official Employee
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1.6K Messages
2 months ago
@Jators Thank you for taking the time to work with me today. I'm glad I was able to help you with your MLB Extra Innings subscription. Should anything come up in the future, we are here 7 days a week to support you with all things Xfinity! Have a fabulous weekend!
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loopschick
Regular Visitor
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5 Messages
8 days ago
I have been trying for over a month to change my billing plan for the MLB Extra Innings package from 4 monthly installments to 1 payment in full. At first I was told I had to wait until the season started, so I waited. Then I was asked to submit a payment for the full amount over the phone, which I did, but I just got my monthly bill and was billed again for the first installment. I called back and was told I had to wait until the season was over to change the billing method. SO FRUSTRATING! It now looks like I am going to be stuck with this billing plan for the rest of the season, and then I am going to have to cancel the package totally and resubscribe to it again next season to hopefully get the billing plan I want. This is completely ridiculous, it should have been an easy change to switch the billing plan from one to the other, but apparently nothing is simple when dealing with Xfinity.
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