Regular Visitor
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5 Messages
Change MLB Extra Innings Installment Plan
I have been trying for over a month to change my billing plan for the MLB Extra Innings package from 4 monthly installments to 1 payment in full. At first I was told I had to wait until the season started, so I waited. Then I was asked to submit a payment for the full amount over the phone, which I did, but I just got my monthly bill and was billed again for the first installment. I called back and was told I had to wait until the season was over to change the billing method. SO FRUSTRATING! It now looks like I am going to be stuck with this billing plan for the rest of the season, and then I am going to have to cancel the package totally and resubscribe to it again next season to hopefully get the billing plan I want. This is completely ridiculous, it should have been an easy change to switch the billing plan from one to the other, but apparently nothing is simple when dealing with Xfinity.
XfinitySara
Official Employee
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1.7K Messages
1 month ago
Hello there, @loopschick! Thank you for taking the time to visit our Xfinity Community Forum, and for leaving a comment with your MLB Extra Innings billing concern on this user's post. I've gone ahead and converted your comment into its own post to ensure we properly address all questions and concerns you may have. And you've come to a great place for help! Our Digital Care Team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly, providing all the information you need.
For something like this, specifically regarding a change in your installment plan from 4 monthly installments to 1 payment in full, I'm not sure if it's as simple as clicking a button on our end (especially if payments have already been made). However, since you attempted to pay the full amount, and you also see an installment on your latest bill(s), I'd really like to take a closer look and see what can be done to further resolve this for you. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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