loopschick's profile

Regular Visitor

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5 Messages

Thursday, March 27th, 2025 4:34 PM

Change MLB Extra Innings Installment Plan

I have been trying for over a month to change my billing plan for the MLB Extra Innings package from 4 monthly installments to 1 payment in full.  At first I was told I had to wait until the season started, so I waited.  Then I was asked to submit a payment for the full amount over the phone, which I did, but I just got my monthly bill and was billed again for the first installment.  I called back and was told I had to wait until the season was over to change the billing method.  SO FRUSTRATING!   It now looks like I am going to be stuck with this billing plan for the rest of the season, and then I am going to have to cancel the package totally and resubscribe to it again next season to hopefully get the billing plan I want.  This is completely ridiculous, it should have been an easy change to switch the billing plan from one to the other, but apparently nothing is simple when dealing with Xfinity.  

This post was created from this comment on different post

Official Employee

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1.6K Messages

7 days ago

Hello there, @loopschick! Thank you for taking the time to visit our Xfinity Community Forum, and for leaving a comment with your MLB Extra Innings billing concern on this user's post. I've gone ahead and converted your comment into its own post to ensure we properly address all questions and concerns you may have. And you've come to a great place for help! Our Digital Care Team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly, providing all the information you need.

 

For something like this, specifically regarding a change in your installment plan from 4 monthly installments to 1 payment in full, I'm not sure if it's as simple as clicking a button on our end (especially if payments have already been made). However, since you attempted to pay the full amount, and you also see an installment on your latest bill(s), I'd really like to take a closer look and see what can be done to further resolve this for you. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

Regular Visitor

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5 Messages

thank you, I sent a direct message, following your instructions.  Thanks for trying to help!

Official Employee

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1.6K Messages

Thanks for doing that, @loopschick! It's my pleasure to help however I can :) We received your direct message, and I'll be replying to you there in just a moment.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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