4 Messages
Xfinity Stream NOT showing Live TV Channels only To Go in PA
Starting today I am unable to watch any live TV on my Xfinity stream on my TV (LG) and phone all i get is sport channels 3034-3099, however they do not work and i do not think they are even part of my package, only the TV Go is working. I have already reset my modem, uninstalled apps, logged back in and out, and everything else in between.
Just wondering if there is a fix or if there is as an outage currently which they are fixing?
Accepted Solution
user_i043ij
3 Messages
1 month ago
Here's what i got from a chat agent: I would like to inform you that this is an ongoing update on the cable service to make some improvements in navigating the app/services for our customers. Once it is all done, you will see a noticeable difference for yourself. It will be fixed as soon as possible, and you will be notified about it. You will also receive a confirmation call from our side when the issue is resolved. - FROM COMCAST
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user_hoves5
1 Message
1 month ago
I’m having the same problem.
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user_rfso6n
1 Message
1 month ago
I’m having the same problem as well
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user_thrv3p
1 Message
1 month ago
I’m having Same problem
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user_ctlucp
1 Message
1 month ago
Glad it’s not just me! I am having the same issue in SW PA. I tried to log on through xfinity on the network app and that doesn’t work either. I tried the chat with an agent support service and am currently 3587 in the queue 😭
(edited)
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user_gsqcs7
1 Message
1 month ago
Same here in CT using Apple TV. Called Xfinity and tried online chat. The waiting was 120mins. WTH.
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fotokrat
1 Message
1 month ago
Same issue here in GA on the iPad app👎
(edited)
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user_i043ij
3 Messages
1 month ago
And this is a national issue from all the states mentioned.
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user_i043ij
3 Messages
1 month ago
Such a poor implementation by Comcast. Zero advance communication to customer and poor overall planning. Seems like no one really thought this through
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user_ppnkv7
1 Message
1 month ago
I am having similar issues after trying all of the previously mentioned “fixes”. Comcast Infinity customer service was maddening. I am getting a live person via phone call back on Saturday ( this is Thursday)…WHAT a joke!
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user_da919e
1 Message
1 month ago
We are in the same boat in nj
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user_gwj9w4
1 Message
1 month ago
Same in Minnesota. A simple email would have been the least they could have done. Don't let it be said that the least they could do was more than they did.
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jallen1968
Visitor
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1 Message
11 days ago
i have been experiencing the same things here in DE. Has anyone had a resolution? I get no clear answer from customer service after waiting hours for call backs. They suggested new TVs but what the hell kind of a solution is that???? I am paying for monthly service but cannot view anything. I am sure they will not issue me any sort of credit either. If someone has a solution/explanation, I would very much love to be informed!!! Thank you!!!
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