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user_c1bphj
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Thursday, October 3rd, 2024 11:50 PM

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Xfinity Stream NOT showing Live TV Channels only To Go in PA

Starting today I am unable to watch any live TV on my Xfinity stream on my TV (LG) and phone all i get is sport channels 3034-3099, however they do not work and i do not think they are even part of my package, only the TV Go is working. I have already reset my modem, uninstalled apps, logged back in and out, and everything else in between.

Just wondering if there is a fix or if there is as an outage currently which they are fixing?  

Question

 • 

Updated 

4 months ago

1.4K

15

Accepted Solution

user_i043ij

3 Messages

9 months ago

Here's what i got from a chat agent: I would like to inform you that this is an ongoing update on the cable service to make some improvements in navigating the app/services for our customers. Once it is all done, you will see a noticeable difference for yourself. It will be fixed as soon as possible, and you will be notified about it. You will also receive a confirmation call from our side when the issue is resolved. - FROM COMCAST

2

user_c1bphj

4 Messages

Hope those improvements are really good lol

9 months ago

0

user_3za65f

4 Messages

Having the same problem in Florida. Xfinity customer service doesn’t understand the workings of the Xfinity Stream App let alone provide a solution. Spent several hours with several representatives to not avail. 

4 months ago

0

user_hoves5

1 Message

9 months ago

I’m having the same problem. 

0

user_rfso6n

1 Message

9 months ago

I’m having the same problem as well

1

XfinityBillie

Official Employee

 • 

3.5K Messages

@user_rfso6n Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are having some issues with the Xfinity Stream app. Can you please provide more detail regarding what you are experiencing? The more information you can provide, such as device etc, will help us in troubleshooting the error with you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_thrv3p

1 Message

9 months ago

I’m having Same problem 

0

user_ctlucp

1 Message

9 months ago

Glad it’s not just me! I am having the same issue in SW PA. I tried to log on through xfinity on the network app and that doesn’t work either. I tried the chat with an agent support service and am currently 3587 in the queue 😭

(edited)

2

user_c1bphj

4 Messages

I waited and got through to the chat agent buut no one is responding back😤🤬

9 months ago

0

XfinityBillie

Official Employee

 • 

3.5K Messages

@user_ctlucp Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are having some issues with the Xfinity Stream app. Can you please provide more detail regarding what you are experiencing? The more information you can provide, such as device etc, will help us in troubleshooting the error with you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_gsqcs7

1 Message

9 months ago

Same here in CT using Apple TV. Called Xfinity and tried online chat. The waiting was 120mins. WTH. 

0

fotokrat

1 Message

9 months ago

Same issue here in GA on the iPad app👎

(edited)

1

0

XfinityBenjaminM

Official Employee

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2.2K Messages

 

fotokrat If you use the Xfinity Stream App to view your TV content, please log out, uninstall the Xfinity Stream App, and then reinstall the app. You will be prompted to log back in. If the app is still not working for you after doing that, please let us know. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_i043ij

3 Messages

9 months ago

And this is a national issue from all the states mentioned. 

0

user_i043ij

3 Messages

9 months ago

Such a poor implementation by Comcast. Zero advance communication to customer and poor overall planning. Seems like no one really thought this through 

4

user_c1bphj

4 Messages

Yea i agree they could have let customers know in advance instead of everyone wondering whats going on 

9 months ago

0

user_a7ag5p

1 Message

Terrible communication!! Never seen anything like this.  I have been having this same issue since last night.   I can not understand how an issue can possible take so many hours to resolve.  I have a feeling that is just what they are communicating, but this has to be a bug which they are having a hard time finding.  I work in the IT field and an "update" should not be taking this long.  Something else is going on. They should send out a message and update customers. I am in Florida btw.

9 months ago

XfinityMarcus

Official Employee

 • 

1.6K Messages

user_c1bphj thank you for using the Community Forums page to reach out. Is this still an active issue for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

XfinityBillie

Official Employee

 • 

3.5K Messages

@user_a7ag5p Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand the frustration if you are receiving an error for a channel you are subscribed to. If you are still experiencing this error please try the following steps:

 

Press the A button on your remote control to access the Help menu.
Press the OK button to select the Restart tile.
Press the OK button again to select Restart.
It may take a few moments for the TV Box to restart.

If you use the Xfinity Stream App to view your TV content, please log out, uninstall the Xfinity Stream App, and then reinstall the app. You will be prompted to log back in. If the app is still not working for you after doing that, please let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_ppnkv7

1 Message

9 months ago

I am having similar issues after trying all of the previously mentioned “fixes”.  Comcast Infinity customer service was maddening.  I am getting a live person via phone call back on Saturday ( this is Thursday)…WHAT a joke!

1

0

XfinityJamesC

Official Employee

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2.2K Messages

Greetings, @user_ppnkv7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having these issues, but you have definitely come to the right place for assistance. Were you able to get this resolved on Saturday, or is the issue still occurring?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_da919e

1 Message

9 months ago

We are in the same boat in nj

1

XfinityThomasC

Official Employee

 • 

2.7K Messages

Hello, @user_da919e we apologize for this inconvenience. Are you still experiencing this issue? We have some resolutions based on whether you are using an X1 TV box or a Streaming App. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_gwj9w4

1 Message

9 months ago

Same in Minnesota.  A simple email would have been the least they could have done.  Don't let it be said that the least they could do was more than they did.

0

0

jallen1968

Visitor

 • 

1 Message

9 months ago

i have been experiencing the same things here in DE.  Has anyone had a resolution?  I get no clear answer from customer service after waiting hours for call backs.  They suggested new TVs but what the hell kind of a solution is that????  I am paying for monthly service but cannot view anything.  I am sure they will not issue me any sort of credit either.  If someone has a solution/explanation, I would very much love to be informed!!!  Thank you!!!

1

0

XfinityBrianH

Official Employee

 • 

1.5K Messages

 

jallen1968 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

rachhohnstadt

Visitor

 • 

3 Messages

7 months ago

I spent about 3 hours chatting about 2 months ago and it was never resolved nor is it now. It’s ridiculous. 

0

0

user_nd54fd

1 Message

6 months ago

This is happening to me 

I have reset everything!! Deleted the app and reloaded it. I get error code TVapp-00195

Theynsaid it was tv and I needed Roku stick 

got Roku stick. (50.00)  loaded it and it only streams  TV Go I don’t get the subscription I am paying for !!!  Might have to drop TV and try you tube tv or direct stream. These seam to work !!

spent 3 hrs yesterday trying to resolve this.

Florida customer 

1

0

XfinityKassie

Official Employee

 • 

1.9K Messages

 

user_nd54fd Good morning! Thank you for reaching out to our Community Forums Team for assistance with your TV services. I can see how this would be extremely frustrating, and would be happy to help you get this cleared up today. Can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

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