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final bill issues due to multiple accounts and account switching not working
I just switched from a post-paid Xfinity Internet + TV service to Xfinity NOW Internet. I received an email with the amount of my final bill for my post-paid Xfinity service and a link to view the bill at https://customer.xfinity.com/#/billing/brite. I tried viewing my final bill there and used the link in the top right corner to switch accounts (the default account that I'm logged into when I visit that page is for my new Xfinity NOW account) but it keeps taking me to my prepaid Xfinity NOW account, not my previous post-paid account.
How do I get my final bill? Can you send an electronic copy of my final bill to me via email attachment as a pdf?
Thanks in advance.
Accepted Solution
XfinityFrank
Official Employee
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1.3K Messages
1 month ago
Hi there, @user_xk5qmn! Thanks for reaching out to us here on the Community Forum! You should be able to view your statements with the directions located here : https://www.xfinity.com/support/articles/view-xfinity-billing-history also, your final bill is typically sent by mail as well. If you need additional assistance, please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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XfinityPaula
Official Employee
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1.4K Messages
1 month ago
@user_xk5qmn Thank you again for reaching out to us for help with accessing the account. I'm sorry that we were not able to address this quicker, but I'm super happy that our peers were able to connect with you by phone and resolve the trouble.
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