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user_fq9ruo
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3 Messages

Thursday, March 13th, 2025 12:46 AM

Enhanced Upload Speed

Hi,

I just bought an Arris S34 to replace my S33 modem so I can get the upgraded upload speeds. Is there something I need to do to make this happen? I activated the new modem but the upload speed is the same. Thanks!

Question

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Updated 

5 days ago

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Accepted Solution

user_fq9ruo

3 Messages

5 days ago

Turns out my specific local area hasn't been upgraded yet. So I'll need to wait until the upgrade hits my street. But at least I already have the modem ready to go.

Thanks.

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XfinitySara

Official Employee

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1.6K Messages

Ah, I'm glad you were able to confirm that, @user_fq9ruo! Sorry to hear that your area hasn't been upgraded yet, though it sounds like you're prepared! Keep our subreddit Enhanced Speed Markets knowledge base in mind, too. That's typically where I guide customers for more information regarding eligibility, speeds, communication details, and more! Then our team remains here, awesome to work with because we'll always help however we can :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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XfinityDilary

Official Employee

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2K Messages

15 days ago

 

user_fq9ruo Hey there! Thanks for posting on our Community forums for assistance. We can help! Sometimes the provisioning can take a minute. Have you tried rebooting the device manually or through the Xfinity App after activating it? 

 

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user_fq9ruo

3 Messages

14 days ago

I tried rebooting from the app, and also manually restarting the modem. I did wait about 24 hours from that and tried both those steps again, but it still looks like my down speed is 176Mbps, and up is 41.2Mbps. I thought that with the S34 the upload speed should be much closer to the download speed. 

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XfinityShawn

Official Employee

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1.3K Messages

 

user_fq9ruo We can take a better look into your account on our end to help you. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

0

kirkyg

Visitor

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14 Messages

I'm not sure why your speeds haven't increased yet, but I can confirm about 18 hours after they communicated out via announcement that speed tiers are going up a few days back, I power cycled my modem (powered off 1-2 minutes and then plugged back in) and it immediately picked up the new speeds.  I have 1gbps plan so my upload speeds speed tested 180mbps prior and 360mbps after restarting.

Maybe the allocated speed changes didn't get applied all at the same time in all locations?  I'd try again each day for a few days and see if it picks up.  If not, just call support and try to work through it.

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12 days ago

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