2 Messages
My bill does not match my speeds
(3rd time typing this msg)
My plan says I have a 2gig package and my bill says I have a 2xgig line, adss $10, buy my broadband info in the xfi app and my speedtests show 1gig on a 2.5 ethernet port. Every page for ttoubleshooting is a loop and all change plan pages end in error and a "contact us" link that sends me right back to the start of the loop.
Why am I not getting the speed I am.paying for? And my friend who used to work for Comcast said I have a version 7 modem (grey bottom) when 1+gig modems are version 8 and have a copper bottom. He showed me his 1gig modem at his house.
Accepted Solution
BruceW
Gold Problem Solver
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26.3K Messages
10 days ago
XB7 and later gateways are compatible with 2 Gig service (see the "Maximum data throughput" rating on https://www.xfinity.com/support/articles/broadband-gateways-userguides).
Are you using the gateway's 2.5 Gb port (red dot or stripe)? The other ports are only 1 Gb and will only run at 940 Mb or so.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityArmand
Official Employee
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2.1K Messages
8 days ago
Hi there @SiriusProcyon! Thank you so much for taking the time to reach out to Xfinity Support to voice your billing concerns. No worries! You have reached out to the best team of experts to assist in getting things ironed out for you. Whether this is a billing or service issue, you are in the right place to get things taken care of. So that we can get started, please feel free to shoot us a private message with your details, and we can take a look at things for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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109.5K Messages
8 days ago
@SiriusProcyon @XfinityArmand
Please circle back here and post any possible solutions for the Wifi part of the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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