2 Messages
Plan renewal
My two years promotion will be ended on May 2025.
I don't need internet speed, so I'd like to change lower speed plan and avoid increasing monthly fee.
Can I discuss about the plan renewal?
2 Messages
My two years promotion will be ended on May 2025.
I don't need internet speed, so I'd like to change lower speed plan and avoid increasing monthly fee.
Can I discuss about the plan renewal?
Accepted Solution
XfinityJeniece
Official Employee
•
3.1K Messages
2 months ago
Hey there, uch1yama, thanks for reaching out through Xfinity Forums regarding your service. We would be happy to ensure you are getting the best value for your services. I am working on my budget as well, and I know how important it is to have a low monthly billing rate. If you can please send me a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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