6 Messages
Not able to stream Space City Home Network while on home network
I am not able to watch Space City Home Network (or any non-TV Go channel) while connected to my home network.
I've tried on an iPad running iPadOS 18.3.2 (22D82) with Stream app version 7.21.1.2781 (d07842fa11).
I have verified I am connected to my home WiFi.
I have verified I have no filters applied.
The "All Channels" list only shows TV GO channels.
I have also tried on my PC with multiple browsers, all without any ad blockers.
Please help to restore access to all channels while at home.
Accepted Solution
user_trey98idx
6 Messages
22 days ago
For anybody following along with a similar issue:
This was resolved with help from Xfinity support. They were able to determine that my cloud DVR storage was full and that was causing several issues:
No recent DVR recording were available in the Stream app, even though they were available on the cable box.
Only a sub-set of the channel lineup was available in the Live-TV channel list.
Some content was not available when selected from the Watch Now page, like NCAA Tournament games.
There were no errors or warnings in the app.
The cable box showed less than 50% usage in the DVR space.
The cloud DVR storage space is much smaller than the space available on the cable box.
My cable box had recently filled up to over 95% capacity, but was currently below 50%.
To resolve the issue, I deleted almost all of the DVR recordings from the App. I also used the Sync DVR function on the cable box, under the Settings > Device Settings menu.
After deleting the DVR recordings, I signed out of the app and waited several hours. When I checked back later, I was able to use the app without any issues.
There were also many sign-out and sign-ins, account refreshes, channel line-up refreshes, and re-installs of the Stream app, but I don’t know if any of that was actually necessary.
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XfinityRaf
Official Employee
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841 Messages
29 days ago
Good afternoon @user_trey98idx. Thanks for taking the time to report your streaming issue. Is this a recent issue or have you always had trouble streaming that channel (as well as the others)?
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user_trey98idx
6 Messages
27 days ago
Hello @XfinityRaf This is a recent issue. I first noticed it a few weeks ago Astros spring training started. I don’t know exactly when it started as I haven’t tried to use the Stream service since some time before October of last year.
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user_trey98idx
6 Messages
25 days ago
@XfinityGabriel This Still isn’t working.
I have signed out of the Steam app.
Restarted the device.
Verified the device is connected to my home WiFi (and not the generic xfinitywifi).
Signed into the Stream app.
Note: I never said the app warns me about not being on my in-home WiFi, it simply does not give me the option to watch most channels.
The app also does not show me my recently recorded shows on the DVR. There are shows I record daily and, while I can watch current episodes from my set-top box, the app shows that the most recently recorded episode is from 2/21/25.
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user_trey98idx
6 Messages
25 days ago
@XfinityRaf Yes, I am logging into the app with the primary username.
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user_trey98idx
6 Messages
24 days ago
Hello @XfinityKassie No, I am not having any problem logging into the Xfinity App.
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