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6 Messages

Saturday, March 15th, 2025 10:21 PM

Closed

Not able to stream Space City Home Network while on home network

I am not able to watch Space City Home Network (or any non-TV Go channel) while connected to my home network.

I've tried on an iPad running iPadOS 18.3.2 (22D82) with Stream app version 7.21.1.2781 (d07842fa11).

I have verified I am connected to my home WiFi.

I have verified I have no filters applied.

The "All Channels" list only shows TV GO channels.

I have also tried on my PC with multiple browsers, all without any ad blockers.

Please help to restore access to all channels while at home.

Accepted Solution

6 Messages

22 days ago

For anybody following along with a similar issue:
This was resolved with help from Xfinity support.  They were able to determine that my cloud DVR storage was full and that was causing several issues:
No recent DVR recording were available in the Stream app, even though they were available on the cable box.

Only a sub-set of the channel lineup was available in the Live-TV channel list.

Some content was not available when selected from the Watch Now page, like NCAA Tournament games.

There were no errors or warnings in the app.

The cable box showed less than 50% usage in the DVR space.

The cloud DVR storage space is much smaller than the space available on the cable box.

My cable box had recently filled up to over 95% capacity, but was currently below 50%.

To resolve the issue, I deleted almost all of the DVR recordings from the App.  I also used the Sync DVR function on the cable box, under the Settings > Device Settings menu.

After deleting the DVR recordings, I signed out of the app and waited several hours.  When I checked back later, I was able to use the app without any issues.

There were also many sign-out and sign-ins, account refreshes, channel line-up refreshes, and re-installs of the Stream app, but I don’t know if any of that was actually necessary.

Official Employee

 • 

841 Messages

29 days ago

Good afternoon @user_trey98idx. Thanks for taking the time to report your streaming issue. Is this a recent issue or have you always had trouble streaming that channel (as well as the others)? 

6 Messages

27 days ago

Hello @XfinityRaf This is a recent issue.  I first noticed it a few weeks ago Astros spring training started.  I don’t know exactly when it started as I haven’t tried to use the Stream service since some time before October of last year.

Official Employee

 • 

2.2K Messages

Thanks for confirming this for us. I can definitely understand the importance of getting this fixed as I love streaming on the app and portal when I am at home. There are a few things you can do when the app says you are away from your in-home Xfinity network, but you are in your house. Give this a
try and let us know:

 

Make sure WiFi is On in your device settings.

Make sure your device is connected to your in-home Xfinity
network and not the Xfinity WiFi network or another wireless network by
accident.

Restart your device, open the Xfinity Stream app or log in to the portal and see if
the app recognizes that you're now connected to your in-home network.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 Messages

25 days ago

@XfinityGabriel This Still isn’t working.

I have signed out of the Steam app.

Restarted the device.

Verified the device is connected to my home WiFi (and not the generic xfinitywifi).

Signed into the Stream app.

Note: I never said the app warns me about not being on my in-home WiFi, it simply does not give me the option to watch most channels.

The app also does not show me my recently recorded shows on the DVR.  There are shows I record daily and, while I can watch current episodes from my set-top box, the app shows that the most recently recorded episode is from 2/21/25.

Official Employee

 • 

841 Messages

Thanks for those additional details. Are you signing in to the app with the primary username? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 Messages

25 days ago

@XfinityRaf Yes, I am logging into the app with the primary username.

Official Employee

 • 

1.7K Messages

 

user_trey98idx Thank you for confirming you are using the Primary user! Are you having any issue when logging in to other apps such as the Xfinity App? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 Messages

24 days ago

Hello @XfinityKassie No, I am not having any problem logging into the Xfinity App.

Official Employee

 • 

1.7K Messages

 

user_trey98idx That's good to hear, you are not having issues with other Apps. I'd like to take a look on my end, and see what could be causing the issue. Can you please send a Direct Message with your name, service address, and the User ID you using to sign in with? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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