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$10 discount for automatic payment

I have signed up and use automatic payments, but haven't received $10 discount on my monthly bill. Please help. Thanks.

Question

 • Billing

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Home Phone Caller ID ... Every call is coming through as "Private Caller"

Every call is coming through as "Private Caller" in the TV through the Cable Box and on the phone. Called support 4 or 5 times and always say the problem should be fixed within 48 hours and it doesn't  get fixed.  See this same issue all over the forum.  Why does this keep happening

Question

 • Home Phone Features

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Location trouble

We've been having trouble with location based apps such as casino gambling. We keep getting the notification that we are outside of Michigan (and we are not) and this prevents us from playing.  This has happened on all devices (tablet, laptop, pc) and we've even had techs out twice.  They

Question

 • Your Home Network

135

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Help!!!!

I am not computer savvy what so ever I have a nightmare I need big help my soon to be ex has hooked up my life and Xfinity to his own network I don't know anything about or what to do to stop It I need help  exactly what everyone is saying I'm connected to ipv6 feed 1&2 it's 3 different M

Question

 • Customer Service

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Overwhelmed by bounced spam

In the past 2 days I have gotten over 100 bounce messages from obviously phony postmaster domains. C'mon guys, I understand how spam works, the use of spoofed victim email addresses as sender, but this many at a time should raise some red flags.  It's happening at another of my addresses, not

Question

 • Email and Web Browsing

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Accepted Solution

Internet Outage lasting DAYS

Is anyone else experiencing an outage with their wifi? I have not had internet in days. It may be over a week or longer. I remember it being out a while back but don't remember when. I rarely use the wifi. For the last several days, I've checked the xfinity app for status and it always says the same

Question

 • Customer Service

302

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Accepted Solution

Moving but staying with family can I pause service for 6 months?

Hello. I'm hoping a Comcast/Xfinity person can help me. My situation is this:  I'm moving on May 31 2022. I currently have an Internet plan, but I don't want auto billing to continue.  I will be staying with family for at least six months.  What options do I have?  Can I put the

Question

 • Customer Service

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Accepted Solution

Ongoing Audio/Video Output Issues

Hello, I'm a first-time poster living in the Portland, OR, area. I'm having a problem with output from my X1 box (live TV/DVR/apps) where both the audio and video keep cutting out for a second or two every minute or so. And, sometimes, the TV screen goes completely dark when the audio/video cuts out

Question

 • X1

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Xfinity Rewards (Free Top Gun) Download

HI I registered in Xfinity rewards (and followed step) to obtain the free Top Gun download. I completed the process and even said "claimed" enjoy your movie. It said take a few hours to download but that was 3 days ago.  Still nothing showing up in purchases

Question

 • Customer Service

567

7

Accepted Solution

International Calling from Canada

I’m trying to find out what, if anything I need to do when traveling to Canada so that I can use my Xfinity mobile phone. I gotten 3 different answers from Xfinity. 1.  I tried online help and then got somebody to call.  They said I needed to get a Mobile Travel Pass and it would be $10

Question

 • Xfinity Mobile

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Are you blocking verification emails from truth social ?

Supposedly you are. Stop and let my verification email go through. I PAY FOR YOUR SERVICE.

Question

 • Email and Web Browsing

138

5

Accepted Solution

Intermittent, Frequent loss of upstream/downstream signals

For the past 8 weeks or so, I've been having intermittent connection issues to Comcast/Xfinity. It seemed to coincide with the seasonal changes here in Minnesota from Winter to Spring. Melting snow, rain, etc. After the first couple of outages, I figured it'd clear up. Sadly no. Service

Question

 • Your Home Network

95

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Accepted Solution

$300 card

Xfinity customer service is trash! I was just hung up or buy a so-called senior level executive because he couldn’t handle the questions I was asking about why I have not received my card I have fulfilled my end of the promotion why is xfinity not doing the. I think I made a mistake switching to xf

Question

 • Xfinity Mobile

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Accepted Solution

Xfinity stream app not working on roku device

Just recently, the Xfinity app stopped working on my 3810X Roku Streaming Stick + device. The new message says Xfinity Stream Beta only works for smaller devices like tablets and cell phones. Is there a way to enable the usage of the Xfinity Stream app on my Roku devices again?

Question

 • Xfinity Stream Website

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Pause DVR with remote TV app

My physical remote died suddenly- I found and downloaded the app for my iPhone. I see all my DVR recordings and I can watch them but I can’t find how to pause, stop, or rewind the shows.  How can I do that?

Question

 • Xfinity App

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Camera not appearing on touchscreen

I have the new doorbell camera and 3 new cameras, but still the touchscreen that came with Xfinity home original equipment (~8 years or so) , the door sensors and motion sensor. Also the system has an additional router. Problem is: none of the cameras have a preview and/or thumbnail on the touchscr

Question

 • Devices and Equipment

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How Do I get Bluetooth through the Arris AX013ANM box

My old cable box 4K had built in Bluetooth but developed an audio/video lag and the new arris box doesn't come with bluetooth. Any suggestions?

Question

 • X1

172

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can I get WiFi without coax cable

can I get Wi-Fi without a cable wire going to the modem

Question

 • Email and Web Browsing

26

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Accepted Solution

Identical email addresses

Can there be identical email addresses (like mine )in the Comcast system? I get notices from Equifax and Experian that my email has been found on the dark web but the last name associated with it is mine but the first name isn't.

Question

 • Email and Web Browsing

27

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Accepted Solution

Official Solution

Apple TV app looping me back to activation screen repeatedly

Unlike all the other apps I access through Xfinity, the Apple TV app doesn't activate properly on my TV. I follow all the steps to sign into my Apple TV account, and if I go to my PC, I can see that Apple knows my TV by "name" and model. But every time I enter the code provided successfully via my c

Question

 • X1

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