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Free Peacock
Why am I reading an online news article claiming Xfinity is taking away customers free access to Peacock premium? This had better not be true! Xfinity charges a small fortune for their services and this small perk was the absolute least they could do for us loyal customers!
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Customer Service
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Acp
My Acp credit hasn't been applied to my current bill yet, and I only have 3 days left until it is due.
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Billing
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equipment return
Need to return a now replaced gateway via UPS, but when I go through the returns sequence to print a UPS label, I get a message saying that 'Your equipment details are unavailable at this time' but of course, my equipment details are clearly known in my account.
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Customer Service
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Why is this thread closed? Still a problem!
As of June 1, 2023 this is still a problem. Therefore previous threads addressing this problem should NOT be closed. Stream app on older iPad wants to update but iPad not compatible with latest OS. Have to repeat this process every two days: 1. Uninstall existing app 2. Reinstall app from clo
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Xfinity Stream Website
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Press exit or menu to exit app keeps popping up
I've only had this happen while using Paramount+ but after a couple episodes I'll start getting the Xfinity "hint" popping up on how to exit the app. It just repeats over and over even if I leave the app and open something new until I reboot my TV.
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X1
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50% discount on bill after paying with Target card
I am pretty sure that this is a scam I just fell for 😡🤬😟… this number [Edited: "Personal Information"] left a message saying and I quote, “Hi there this call is for valued customers of Comcast Xfinity to remind that today is the last day to take advantage of our exclusive 50% disco
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Billing
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Next to no wifi range.
I've recently set up xFi Gateway (XB6). I've plugged a coaxial cable into it and it technically "works", but there's almost zero wifi range. My phone has to be touching the router to even get a signal. The moment I walk just a few feet away, the signal drops completely. There are no electronics turn
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Your Home Network
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Scam Call offering 50% discount
***BEWARE****I got the below voicemail today from [Edited: "Personal Information"]: “Hi there this call is to remind you that 50% discount offer on your Comcast Xfinity account expires today in order to avail the discount please call back at [Edited: "Personal Information"] from 8 AM to 5 PM P
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Customer Service
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Official Solution
on demand message need to upgrade to X1
Message viewed On Demand stating the loss of some networks/stations unavailable without upgrading to X1. I have a non-X1 cable box with a monthly package add on: Digital Preferred including On Demand programing. If I don't upgrade to X1 does this mean I can't see some of m
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On Demand
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Bill increased after service transfer.
PI recently moved to a new house, I transferred my internet service. Second month I noticed my bill increased. Called customer service and said it was my automatic payment which was already setup. Another month and my bill is still increased.
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Billing
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My mobile device is somehow paused by the XFI
And this creates a problem because it is where I have the Xfinity App downloaded. And the Wifi won't let me connect to unpause it. So I am not sure how I am supposed to try and unpause it from a Windows device (which I am typing this on). Any help would be appreciated.
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Xfinity Mobile
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Getting charged for Netflix though Netflix is included in my bundle (note I do not have X1, I'm a TiVo cablecard user)
I spent about 2 hours on the phone with Comcast today and was told with my scenario I'm out of luck, which is odd because everything was fine up until about September 2022 when the double billing started. I do *NOT* have an X1 box, I have a TiVo with Cablecard. My Comcast package includes
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Customer Service
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Closed
D-Link Eagle Pro AX3200 Wifi 6 Router Compatibility With Comcast/Xfinity
Just trying to determine if the subject wifi router is compatible to use with Comcast/Xfinity service? I understand most newer electronics do not have compatibility issues like they once did but just want to make sure before purchasing. Also, pls, no comcast reps asking me to call so I can be sold o
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Your Home Network
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Closed
Download speed limited to 300 Mbps on 1000 Mbps plan
Service was started last week, the speeds have never gone over 300Mbps, but the plan we pay for is 1000Mbps. I am using a Comcast provided modem/router and am hardwired with Cat6. I have confirmed the computer and all cables can do gigabit speeds. I had an appointment scheduled for a technician to c
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Your Home Network
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NFL NETWORK channel 1215
•UPDATE• I just went to check and apparently my issue has been fixed. NFL Network channel 1215 is working correctly. I hope this isn't a recurring problem!! I have no idea what in the world is going on! The guide shows NFL Network - channel 1215 currently playing a Bengals vs. Saints game but
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Channels and Programming
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Official Solution
Closed
Is Gigabit X10 available at my residence?
I was wondering if Gigabit X10 is available at my house. When I look at plans, it does not come up as an option; however online it appears that I may have to ask someone directly at Comcast since they need to determine the distance from the nearest fiber splice point. Can someone assist? Thanks,
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Customer Service
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Closed
Xfinity keeps charging me for a phone I never had..
Based on advice from Xfinity agent, I did not accept delivery of a phone. It's been two months since the phone was not delivered. Xfinity keeps calling it a return that was never received and keeps charging me. Their online chat agents are nice but simply keep saying wait another 3 -4 days. What are
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Billing
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Device not listed in Connected Devices on Xfinity App
I'm trying to port forward to an IP camera that has a dedicated ethernet LAN IP connection. The device shows up in the gateway admin as an offline device, but it's connected and I can use/access the camera if I'm on my local network. It does not show up by name, only by the MAC address.
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Xfinity App
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Help removing
Hi, I live by a very rotted out utility post. A replacement post has already been installed by the city. Power lines have already moved over 6 months ago to the new post, but the Comcast line still remain on the old rotted post. The city keeps saying it's not their responsibility anymore and that
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Customer Service
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Play Xfinity Rewards $1 movies on a PC?
I'm away from my Xfinity Flex box and wondering if there's any way to find, order, and play the eligible $1 movies this weekend with just my laptop? Can't really say "Movies" into my voice remote here.
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Flex