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Using PlayStation as a device
With Xfinities $20 Prepaid up to 2 devices can be connected to account. Can my PlayStation 4 be used/considered as an applicable device?
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Customer Service
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PlayStation won’t connect
I’ve had my PlayStation connected before. Suddenly it is having issues. I’ve read online that there are sometimes filters in place. I wanted to check on that. Being that our internet gas been overall weak today
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Your Home Network
PS5 unable to connect to PlayStation Network on Xfinity
PS5 unable to connect to PlayStation Network on Xfinity! What is the issue with Xfinity connection when testing we 512 Mb Download and 28 Mb Upload!!?? And we have the 2000 Gb Fastest network costing $100 a month! This is unacceptable!
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Your Home Network
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Playstation 5 disconnecting
My xfinity app kees notifying me of a “security risk has been blocked on a device” when my Playstation 5 connects. Is there a way to add my Playstation to a safe list to allow connection? I have been struggling with it for a long time.
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Xfinity App
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I want to Hard wire my TV and PlayStation 4
I want to run one line from the back of the wifi router, ethernet...to my TV and PlayStation 4. An ethernet splitter can run one ethernet cable to the TV and one to PlayStation 4. All the while, still being able to keep wifi for my laptop and my DJ Controller. Is this possible to do on my own, or do
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Your Home Network
Cant connect with PlayStation Network through my Gateway Router
I have moved to a new apartment and bring Xfinity service and Gateway Router with me. I also acquired enhanced xFi security. In my new place, I cant connect to my Playstation Network account for online gaming and store, despite my PS5 gets Internet service. I was able to access in my previous place
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Your Home Network
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No longer receiving access to Sony or Playstation websites.
If there is customer support that visits this post, I beg of you, please read and do not post a cookie cutter response. Since 11/2, I have lost access to a Sony/Playstation services. I can not directly maintain a connection. It is intermittent. I am failing various tests. I have proceeded to follow
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Your Home Network
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PlayStation will not stay connected in game
My connection works great for every device in my home: phones, laptops, smart TVs, all work without a hitch. My PlayStation 4 connects fine through a LAN cable and I’m able to stream video and download apps from the store. However, every time I try to play a game online (typically Modern Warfare) I
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Xfinity App
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Playstation Portal Connection - Xfinity Wifi/Hotspot
Trying to connect to the xfinity hotspot near my office that my phone connects too, but when I attempt to connect the playstation portal it provides an error message and never gives prompt to log in. I can connect to several other sources no problem.
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Network
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PlayStation 5 Internet Connection Issues
Since 1/15/22, I've been having an impossible time getting connected to the internet using my PlayStation 5. The PS5 internet connection test fails at various and inconsistent points in the process, but it never tests without issues. The device is connected via Ethernet cable. Sometimes, it fails at
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Your Home Network
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PlayStation 4 Controller Bluetooth Connectivity Issue
Since I got the new XB8 gateway my controller now randomly disconnects and stops working. Is there a way to turn off individual Wi-Fi channels to troubleshoot the issue?
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Your Home Network
@dysfunction01 Thanks for letting us know. I would like to ask a few questions, so we can isolate the issue and resolve your connection concerns for you. Are you plugged into your router or your modem? Have you tried using a different ethernet cord?
ethernet cable blinking green
i wanted to know exactly why my lan cable is blinking green on my modem. its for my playstation and i used to get my ping from 0 to 20 and it was perfect but now its staying at 40 and we pay for the same fast internet. I look it up and it says it means it’s transferring data when it blinks green but
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Sony PlayStation 5
Just starting having this problem but for the past few days my ps5 will just randomly disconnect from my WiFi when I’m trying to play online, my phones tvs and every other device on my WiFi is fine just my ps5 I’m having problems with, was never like this just stared happening… wondering why
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Your Home Network
Hello @user_bdslmo, thanks for reaching out for help with loading Netflix on your PlayStation. Are you only having trouble with this on your PlayStation, or have you tested it on other devices to see if this works? If you are getting any errors when
Can’t access Netflix on payment arrangement
I know that we can’t use PPV or order movies when on a payment arrangement. But I can’t access ANY of the apps that require internet. Even though my internet is fine. No Netflix, Hulu, or peacock. Not even YouTube. Is this normal? And if so why isn’t that disclosed? It only says we won’t have access
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@user_2dc506 So sorry to hear that. Is your PlayStation Portal the only device experiencing this issue?
Internet keeps dropping out for several seconds
Gateway logs show these errors DHCPv6[7090]: 72001011-DHCPv6 - Missing Required Option 82 2024/1/26 14:41:37 Critical DHCPv6[7090]: 72001011-DHCPv6 - Missing Required Option 82 2024/1/26 13:59:54 Critical DHCPv6[7090]: 72001011-DHCPv6 - Missing
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Hi there, @user_33e914 Thank you for your time today. I'm very sorry for the trouble you are still experiencing trying to get your PlayStation connected. Have you gone into the Admin Tool to make sure your PlayStation is listed has a trusted device?-
Paused devices, failed connection, unknown devices connected that I do not own
I have three problems 1. I have devices connected to my router that I do not own even if I wanted to forget the device I can’t unless it’s disconnected from my home network so I can only pause them 2. my laptop says paused but the Xfinity app says connection strong and that it’s unpaused. I’ve don
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Hi there, @user_rglere, and thanks for reaching out to us here on the Community Forum! Have you checked out the information on how to connect PS5 via wired connection here: https://www.playstation.com/en-us/support/connectivity/internet-connect-plays
Manual device IP for LAN
My Playstation 5 is not being assigned an IP address when I try to make an automatic LAN connection. Manually setting the IP address also fails. First, I purchased a new cat6 cable and retried the automatic connect. That did not work. I modified the Xfinity Gateways DHCP range to begin at 10.0.0.5 a
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Hi there @Jordan_Gar welcome to our Xfintiy Community Forums page. I am sorry to hear that you are experiencing internet issues while gaming. Is your PlayStation connected wireless or wired via ethernet cable?
HELP! packet loss /ping spikes and download drops on new router
so recently i decided to upgrade from my 100mbs plan and get 500; and when i did that i had to use a new router that xfinity provided me because the one i was using was outdated i believe i have the xfinity xb6 (the gray obelisk looking one) my speeds are basically cut in half and every few minutes
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Good afternoon @user_88gkwg, and thank you for reaching out to our dedicated Communities team, we hope you are having a wonderful weekend. I see that you are running into some trouble hooking up your PlayStation 5 to your WiFi Network, rest assured o
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Wi-fi not connecting ps5
Wi-Fi not working to play station 5 even bought Ethernet cable and still not working. But when used under another WiFi the PlayStation works, so the ps5 is not the problem. WiFi is connecting to my phone just not PlayStation.
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