3 Messages
Can’t access Netflix on payment arrangement
I know that we can’t use PPV or order movies when on a payment arrangement. But I can’t access ANY of the apps that require internet. Even though my internet is fine. No Netflix, Hulu, or peacock. Not even YouTube. Is this normal? And if so why isn’t that disclosed? It only says we won’t have access to PPV and paid on demand.
Laurie3101
Contributor
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109 Messages
1 year ago
I haven't been able to sign onto Netflix all day today. I click on the app and it acts like it will open but it doesn't at all. I have a good Wifi connection. I had even used Netflix the other day with no issues. I also can use Netflix on my other devices. I asked about this issue on the apps tab under Xfinity Community Forum but no answers on what may be wrong.
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XfinityWilliam
Official Employee
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1K Messages
1 year ago
Hello @user_34ba6e. When an account is in a soft disconnect from non-payment, the internet may be limited and downgraded. It may still work with web access, but it will not work with X1 apps that use the internet.
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user_34ba6e
3 Messages
1 year ago
It’s me again. Paid the past due. Can’t access anything. Last time I posted here it fixed and I’m hoping to have the same results.
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user_bdslmo
1 Message
11 months ago
Not able to sign into Netflix using play station
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