1 Message
Wi-fi not connecting ps5
Wi-Fi not working to play station 5 even bought Ethernet cable and still not working. But when used under another WiFi the PlayStation works, so the ps5 is not the problem. WiFi is connecting to my phone just not PlayStation.
XfinityAlyssaA
Official Employee
•
1.5K Messages
2 months ago
Good afternoon @user_88gkwg, and thank you for reaching out to our dedicated Communities team, we hope you are having a wonderful weekend. I see that you are running into some trouble hooking up your PlayStation 5 to your WiFi Network, rest assured our team is here to help! We'd be happy to run through some troubleshooting steps, would it be ok if we asked a few background questions? Have you tried restarting your PlayStation or forgetting your WiFi Network and reconnecting?
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