2 Messages
Changed wifi pw and now not all devices are connected. Some are some are not.
Changed my wifi pw and now only some devices are connected and some are not and will not connect. My son's playstation said something about security and wouldn't let him log in. My phone wont even show the wifi name so I can log in i just have a xfinity wifi and a xfinity Mobil wifi and my home wifi cowboys98 isn't showing up? What the heck is going on? Can you please help?
XfinityPeterH
Official Employee
•
1.8K Messages
10 days ago
If I were in your shoes, I'd be just as frustrated. Since your service is working on some devices and not others, it seems the devices themselves might be the issue.
Steps to Resolve:
Reconnect Devices: On each device, go to Wi-Fi settings, forget the network (cowboys98), and reconnect with the new password.
Restart Devices: Sometimes a simple restart can help your devices recognize the new network settings.
PlayStation Security: Update the PlayStation system software and check its security settings. Restart both the console and router.
Phone Not Showing Wi-Fi: Reset network settings on your phone and ensure your router is broadcasting the SSID (network name).
I hope these steps help get everything back online smoothly. If you need any more help, I'm here for you!
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