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Xfinity modem won't connect to PlayStation 5
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user_csf31f
Visitor
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2 Messages
June 30th, 2025
PS5 won't connect to wifi with full bars and other devices connected.
The past couple days my ps5 will not connect to the Wi-Fi router. When searching for networks my Wi-Fi shows full bars and when I try to connect to it, it says it can't and that the signal is too weak. It is maybe 6 feet away from the router and connected to it before. Other devices can connect to the router with no issues. I have forgotten the network and tried to reconnect it that way (did not work). I have restarted my PS5 (did not work). I have restarted the router, it connected for like 30 seconds, then disconnected and wouldn't reconnect. I've tried entering my DNS manually and nothing is letting me connect/ stay connected. I was able to connect it with a LAN but I don't want a cord run across the room for constantly. Any fixes/ suggestions? And yes I have made sure my PS5 was up to date. I should also mention that I was able to connect my PS5 to my mobile hotspot so I believe the issue lies with the modem somehow.
XfinityKei
Official Employee
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1.6K Messages
2 days ago
@user_dt6mpm Thanks for bringing your connection concerns our attention. Our team is here to help. I understand your PS5 is the only device having an issue with connecting to the internet, and it works when on ethernet.
When did his issue start?
Are there any devices nearby that could be interfering or blocking the Wi-Fi signal?
Do you have a modem and a separate router connected?
Do you have any addition devices connected such as an amplifier, splitters or Wi-Fi extenders?
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