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You obviously haven’t been with xfinity very long mr laugh at any stupid thing..
Redzone
My NFL Redzone feed keeps freezing and pausing. Seems like this is happening with other users as well. What is the issue?
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My TV turns on randomly
Just got a X1 cable box and my tV has been turning on randomly. Called cable they said Tv but have mr knew box. There is no timers set on TV. This never happened on my old cable box
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X1
Xfintiy is on thin ice with me already. I have the triple play service for my mother's house and fast internet for my house. Paying around $275 per month all total. They better get OAN soon because I have many other options. Oh and two lines with X
OAN...One America News
I would like to watch OAN...When can I expect that it will be part of your programing?
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Update: neither Comcast operators, the generally untrained, first tier Agents especially in the outsourced Philippine call center, supervisors, so-called “executive team” (often misleading & including newbies) were completely unaware of the dist
Fraudulently Ordered iPhones [Edited]
Sir I navigated your company AND am pleading with you for your assistance and oversight — we’ve talked to over 20 people — ALL A DEAD ENDAdditionally, Comcast Xfinity customer (dis)service has been documented many times over Briefly…• impersonated by female fraudster who was obviously not validated
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Msg
I advise all NY sports fans to drop everything with xfinity/comcast and get the basic minimum internet access which their illegal monopoly by areas force us into. Them subscribe to msg with smart tv or firestick. I agree comcast just cares about the money not at all about the customers in the Ny/nj
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Channels and Programming
Comcast Joe is a JOKE! As I mentioned previously, complaining here doesn't get anywhere. There needs to be a vibrant Facebook area to get the right attention. It's very interesting how Mr Joe removes any FB links as soon as they are posted? It's n
ROKU, HBO GO
I have HBO GO on the computer and on my iPad. I really want it on Roku, too. Any chance of that???
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I was finally able to talk to a real agent earlier named ‘Audi’ he told me that he reached out to local dispatch or branch and they said that repairs haven’t even been started in our area. Mr Audi than said after speaking to them that they would repa
No Service Updates and No changes on Outage Information
Beech Island, SC resident we got power back after it being down for a week from Helene. There are WiFi Hotspots available all around my area but not a single one within a mile of my entire neighborhood. the outage map shows an outage 500-2000 people affected yet it’s been that way for 5 days and pow
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Thanks Victor, I appreciate your offer to help but I have also been getting fake e -mails with Xfinity logo so I don’t know who to trust at this point. My credit card was cancelled and we had to notify everyone that we had auto pay with. I have recei
Big 10 Network - Xfinity not carrying all live broadcasts?
We just paid to add the Big 10 Network to our plan. There is a local commercial running here that states that Xfinity is the only provider to not accept the Big 10 expansion offer and will therefore will not be providing all live games that are on the network. The Xfinity guide tonight showed that t
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Hi, I just had a recent experience and only luckily avoided falling for it. I got the scammer's call while I was on a retreat in the Catskills of NY. The caller (he gave the name Mr John at some point) seemed to know things about me to verify. I may
Did I Get A Scam/Spam Xfinity Sales Call?
This afternoon (08/12/22) I received a pre-recorded voicemail supposedly from Comcast Xifinity. The number that called me was [Edited: "Personal Information"] in Rochester, NY. The full message was: ”Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualifie
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FWIW (not much really), I reached out to a Tom Karinshak, Comcast EVP for customer experience, to try to have a basic conversation about the stream app. I actually heard back from a member of customer support “executive team” (a department that likel
Xfinity Stream App Freezes
Xfinity Stream app keeps freezing for about 10 15 seconds periodically. This occurs on 3 different SamrTVs - @ Samsung and 1 LG. This can be very annoying. None of the other non-Xfinity apps freezes; only Xfinity Stream. How do we fix? Thanks.
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Login with my internet essentials account
I can't log in to my account on the xfinity app keeps saying my account is off but that is old account and xfinity dropped the ball on that I have a new account with my acp with internet essentials when I try to sign in the app says mt service is off but it is not the old one is off but my new one i
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Customer Service
Sadly, I experienced almost the same. I was abroad for quite a long time and asked to pay a minimum fee to keep my mobile numbers, telling them I would not use the number or the data for month. Checking my bills I noticed that they billed me for mont
Two different Xfinity representatives lied to me about adding a free line to my account
I had two Xfinity representatives on two different occasions lie To me about adding a free line to my existing account. I have been with Xfinity for 8 to 9 years and when going over my account one day the representative who said he worked there for 18 years, And had a last name of [Edit: Personal In
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@XfinityThomasB More examples of rudimentary CSR activity, copy paste regurgitated prewritten responses. Mr Thomas B, may I please ask what country you're located in? The xfinity service is so bad, and has been for so long, it's simply
SPAM filter is terrible
I constantly receive SPAM in my In Box. Why is Xfinity's spam filter so bad? I don't have the same issue with Yahoo. For example, I've been getting 5 to 10 emails, all at the same time with the same subject, all from different email addresses. They are obviously SPAM. I get tired of having to create
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Recommended! Great people of Xfinity store at 5611 Pacific Ave Unit 100, Stockton, CA 95207
I would like to say a big thank you to Manager Liliana [Edited: "Personal Information"] and Staff Poko of the store at 5611 Pacific Ave Stockton for their excellent customer service. [Edited: "Personal Information"] and [Edited: "Personal Information"] helped me to solve my bills problem in 1 visit.
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Xfinity Compliments
Well Mr or Ms Roku this is and issue between Roku and Xfinity and you need to get in the same room and fix it because customer service on this issue is looking bad for both companies. The smart thing would have been to drop back to Beta until they fi
Stream App volume fluctuations (low to really loud)
For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me
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My s23 ultra was 5 months old & my sms app would randomly stop working. I would be in downtown Atlanta & drop all signal & no matter how many times I restarted it until it was ready to get signal again I was outta luck. I finally got a re
Can't connect to MMS and dropped service
Beyond frustrated with Xfinity and my S22 Ultra. Two Issues - "can't retrieve MMS; Can't connect to MMS" - phone dropping service requiring reactivation About two weeks now my group messages (which is MMS) while on WIFI. Turn WIFI off it works. Until yesterday when it was only working on wifi. First
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@Anon1420267 wrote:Hi, It was all working just fine till 3 nights ago. I go to turn on the TV and I got no picture in the bedroom with the small box/receiver. Living room was working fine (DVR/HD/etc). I power cycled the small box, saw the X1 Infinit
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. Below, you will find links to X1 Help articles that may assist you in resolving your technical issue: Xfinity TV: Basic Troubleshooting Find and Troubleshoot
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Need customer service that can and will help
My name is [Edited: "Personal Information"] and I have been a loyal Xfinity/Comcast customer for over 20 yrs and for the past year I have been able to get someone to help me resolve my problem.June 2024, I went into the Saugus store to get a crack screen fixed on my daughters phone. I was helped by
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Customer Service
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Xfinity Mobile agent lied
In December we went to the Holyoke Mall Xfinity Mobile store located in the Holyoke Mall, Holyoke, MA. Were went to return cable equipment and were greeted by an agent. The agent assisted us with our return of equipment and proceeded to solicit us regarding our mobile provider. We engaged in conver
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Customer Service
OK nothing to do with Mr Softy. It just began blinking again!
user_832ff1
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3 years ago
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MB8600 no owner access, blinking DL
I see this downloading light continue for hours non stop and the modem is out of sync. It can start up after not doing it after connecting to a game in the cloud, and continues for many more minutes if not hours after being disconnected to the network. When it does stop it can happen again after one
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