No Service Updates and No changes on Outage Information

But don’t worry they charged me $65.00 today for their internet. 

absolutely ridiculous. 

Hello @user_dp89, thank you for taking the time to reach out on social media. I know how important it is to have reliable service, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I was finally able to talk to a real agent earlier named ‘Audi’ he told me that he reached out to local dispatch or branch and they said that repairs haven’t even been started in our area. Mr Audi than said after speaking to them that they would repair our area starting at 11 am it is now 300pm and not seen one Xfinity vehicle in the area he also said he would call me back regarding the repairs at 2. I have received nothing and after many times calling customer service I have no ability to talk to an agent again it just gives me the same exact [Edited: Language] and hangs up. I am sick of dealing with this company! 

We have had power back for a week how does AT&T and other providers able to get their services up and you guys just set on your [Edited: Language] saying the same [Edited: Language] things. I want actual customer service is that so hard to do!

@user_dp89 Unfortunately, there are a bunch of factors that play into this. All the providers have their equipment in different locations. An issue affecting services on one street may have no effect on their neighbors. For the safety of our maintenance crew, we do not specify what work is going on. If you see damage to your lines, please report that, so we can add it to our work list. 

The last update I got was Friday afternoon since then absolutely nothing. 

I spoke with a employee and they said nothing can be done. It will get fixed rest assured. 

The lack of awareness is unbelievable. 

Good evening @user_xod7ib, and thank you for reaching out to our dedicated Communities team on our Forums, we appreciate it! I'm sorry to hear that you are currently being affecting by a service interruption in your area. As someone who relies on internet for work and school, I know how frustrating and stressful that can be and assure you that our team is on your side and here to help. We appreciate you keeping an eye on our online status center but see that you haven't received an update since September 27th, and are happy to see if there are any updates or new information we can share. Rest assured, getting our customers connected as quickly as possible is a top priority. 

To better assist, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further. 

How about you call me and we speak in person? I am tired of AI generated messages claiming to be xfinity representatives. 

Hey there @user_xod7ib, and thank you for reaching back out to our dedicated Communities team today, we appreciate it. As Digital Care Team, we do keep all interactions on the platform you reached out to us on for documentation purposes but if you'd like to speak with one of our wonderful phone representatives, please contact 1-800-XFINITY. 

I want to assure you though that our team is on your side and wants to help provide as much insight as we can. Our dedicated team is composed of real live corporate agents so you won't have to deal with any AI generated responses with us. 😀 We'd like to look into your interruption concerns further. Are you able to send us a Direct Message with your name and service address so we can better assist?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it