Contributor
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105 Messages
Stream App volume fluctuations (low to really loud)
For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me up and in some instances starts to crackle my speakers being so loud. Other times it reduces to so low that it can't be heard.
I have rebooted devices, reinstalled the app, checked app and Roku for updates. All that seems to be on the up and up. This is not at commercial breaks as used to be with comcast in general, but during shows, and even the music channels. This is very annoying and now looking at sound bars with the capability to balance those fluctuations (ie DRC) if it is even possible. Any help is most appreciated.
user_7a65d1
Visitor
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1 Message
11 months ago
The same exact thing has been happening to all of our TV’s over the last month. We called Comcast and got nowhere.
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CCChelseaA
Problem Solver
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637 Messages
11 months ago
Hello there!
Thank you for reaching out and taking the time to bring this to our attention! We can certainly understand the annoyance it could cause with going so low, then high volume! We'd be happy to help out!
It sounds like you're off to a great start with troubleshooting!
May I ask, at the present moment, are you currently using any sound bar of sorts? I know you'd mentioned having been looking at them! But had not known whether or not there was already one in the equation or not! Also, do you by chance know the model of Roku device you are currently using? We hope to hear from ya soon! 🙂
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user_24bd18
Visitor
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2 Messages
11 months ago
Same exact thing is happening to me on multiple devices. This is an issue with Xfinity Stream App that they need to correct. It is not individual Roku Devices/Televisions/soundbars causing this.
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user_a0d608
Visitor
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3 Messages
11 months ago
We have had the same problem the last couple of months. The volume will go up to earsplitting high to nearly silent at different times. We have a sound bar and are using a Roku device. It doesn't happen on any other apps we stream, only on the Xfinity Stream. If we exit the program and come back it will correct itself. NEEDS TO BE FIXED!!
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alpaca-dutidu
Visitor
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2 Messages
11 months ago
In addition to this volume issue using Roku, when the volume fluctuates (up or down) I also lose the ability to go BACK or PREVIOUS, or anything at all. I must leave the app and come back in, then do the same thing moments later. Sometimes BACK takes you to a darkened screen which still means you have to leave and return to the app. Seriously annoying.
is it possible to just rollback the offending updates until you get this right, X?
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user_ebbc59
Visitor
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7 Messages
11 months ago
I have a sound bar and have the same exact issues. Only with the xfinity app on the Roku. All the other apps on the Roku are fine. Netflix, Hulu, Disney+ all do not have the volume issue.
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user_376f69
Visitor
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1 Message
10 months ago
We are having the exact same issue with the Stream app on all our Roku devices. This is the only app having this issue. This is after upgrading to the xFi gateway and 1200 Mbps service, thinking we didn't have enough bandwidth. After reading all the other comments, seems like the issue is with the app itself. Hoping a more stable update is rolled out soon.
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dansgen1alero
Contributor
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105 Messages
10 months ago
Still waiting on clear response from comcast. Only thing they have done is confirm my account. No troubleshooting steps have been mentioned or what they have looked into so far.
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user_b6453b
Visitor
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1 Message
10 months ago
I am so glad to find this thread-same issues on all ROKU devices. After trying every fix I could think of, I was beginning to suspect an Xfinity issue. It started after they started the rebuild in our neighborhood.
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jeff_george
New Poster
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3 Messages
10 months ago
Add another affected user, as we are experiencing this since the last xfinity stream app update on all our roku sticks.
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user_caddac
Visitor
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1 Message
10 months ago
Having Same Issues on all Three of my Roku’s that are on separate TV’s.
I have done everything that has been recommended here, It is Not a Roku issue, it’s an Xfinity issue.
Please Xfinity, fix this!
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user_8448e0
Visitor
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3 Messages
10 months ago
Having the same issue as all others posted here. I've tried all of the troubleshooting tips. The maddening part of this issue is that the volume problem goes in and out during a program. It's time for Xfinity to look inward. There is a problem with the app not the users. Please fix.
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user_c1d85a
Visitor
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1 Message
10 months ago
Same issue from Xfinity stream app audio on multiple TVs running Roku with and without soundbars.this only happens when using the Xfinity app, none of these audio issues (extreme high and low volumes, lag audio sync, etc) appear on huku, Netflix, Paramount or other apps. Definitely an Xfinity issue that needs to be solved.
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user_58a2d8
Visitor
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1 Message
10 months ago
Having exactly the same issue for the past month or so. Multiple TV’s no sound bar, Roku’s on each.
location Murfreesboro TN
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dansgen1alero
Contributor
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105 Messages
10 months ago
I am still waiting for their reps to get back to me since "resending a signal" did nothing. And since it is not just me, that would not solve everyone elses issues. I am now certain they need to roll back the 10/26/22 update/revision, until they get it fixed. Roll It Back!!!
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