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user_c1pv11

1 Message

Sunday, December 24th, 2023 6:51 AM

Closed

Login with my internet essentials account

I can't log in to my account on the xfinity app  keeps saying my account is off but that is old account and xfinity dropped the ball on that I have a new account with my acp with internet essentials when I try to sign in the app says mt service is off but it is not the old one is off but my new one internet essentials is up and running but only in my apartment when I go out I can't get anything it won't let me sign in no hot spots nothing I called  I cheated and nothing  [Edited: "Inflammatory"]

Please help Mr if not I will close my account and fo with Verizon or metro whoever and if I don't do it by the end of this then that will be the last of xfinity for real thank God 

Question

 • 

Updated 

1 year ago

 • Edited

5.6K

1

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XfinityEricB

Official Employee

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2.2K Messages

1 year ago

Hello @user_c1pv11, and thank you for reaching out with your login concern for your current account. From what you mentioned, it sounds like your user ID log in wasn't linked to the new account when you moved, or you didn't do a transfer of service. This this a simple fix though to get you able to access the new account. This link will walk you through linking your log in to the new account https://www.xfinity.com/support/articles/link-separate-xfinity-accounts-in-my-account, and once done you should have access to the new one. Once linked it should also allow you to start connecting to hotspots again as well. 

3

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user_ssh18n

2 Messages

I am having precisely the same issue right now. I will take note of the link you provided and make one more effort to resolve this incredibly frustrating set of circumstances. Additionally, the address assigned to my account is not the address I gave when I initiated my new service. I am currently linked to Wi-Fi over my router, but I am listed at an address completely different from my actual physical location. It has made signing in utterly impossible.

1 year ago

0

XfinityNicolas

Official Employee

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1.1K Messages

Hey user_ssh18n, thanks for reaching out to Xfinity Support on our forums. We can certainly help get the address corrected. When you get a chance, can you send us a direct message?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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1 year ago

user_ssh18n

2 Messages

🖖 Will do 🙂 and I appreciate the direction. I'm not very tech savvy so every bit counts.

1 year ago

0

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