Login with my internet essentials account

I can't log in to my account on the xfinity app  keeps saying my account is off but that is old account and xfinity dropped the ball on that I have a new account with my acp with internet essentials when I try to sign in the app says mt service is off but it is not the old one is off but my new one internet essentials is up and running but only in my apartment when I go out I can't get anything it won't let me sign in no hot spots nothing I called  I cheated and nothing  [Edited: "Inflammatory"]

Please help Mr if not I will close my account and fo with Verizon or metro whoever and if I don't do it by the end of this then that will be the last of xfinity for real thank God