Fraudulently Ordered iPhones [Edited]

I navigated your company AND am pleading with you for your assistance 

and oversight — we’ve talked to over 20 people — ALL A DEAD END

Additionally, Comcast Xfinity customer (dis)service has been documented many times over 

Briefly…

• impersonated by female fraudster who was obviously not validated (otherwise I would’ve received a text)

 Fraudster ordered 2 iPhones, one of which was caught before sent 

• I hesitantly accepted delivery for the other, per agent instructions

• fraudsters have contacted me to “send it where it needs to be “

• this case was wrongly assigned to redacted Q — she assured me that she copied approximately a dozen people to try to assist me

• shockingly & unbelievably, a supervisor in Caribbean call center “T” stated that  Q redacted bizarrely noted I was uncooperative (despite a 40+ min phone call that followed text validation and her mentioning educational background )

• S, “corporate escalation”, was assigned in the last 24 hours, but I have not heard from her

This odyssey in purgatory includes many more details of ineffective Customer Service

Parenthetically, American Express has replaced our credit cards and launched an inquiry on my behalf 

I would be pleased to discuss the situation with you at any time in order to expedite 

Plz scroll to note SMS that was transmitted to me at least 30 times

Sincerely