Visitor
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2 Messages
Fraudulently Ordered iPhones [Edited]
Sir
I navigated your company AND am pleading with you for your assistance
and oversight — we’ve talked to over 20 people — ALL A DEAD END
Additionally, Comcast Xfinity customer (dis)service has been documented many times over
Briefly…
• impersonated by female fraudster who was obviously not validated (otherwise I would’ve received a text)
Fraudster ordered 2 iPhones, one of which was caught before sent
• I hesitantly accepted delivery for the other, per agent instructions
• fraudsters have contacted me to “send it where it needs to be “
• this case was wrongly assigned to redacted Q — she assured me that she copied approximately a dozen people to try to assist me
• shockingly & unbelievably, a supervisor in Caribbean call center “T” stated that Q redacted bizarrely noted I was uncooperative (despite a 40+ min phone call that followed text validation and her mentioning educational background )
• S, “corporate escalation”, was assigned in the last 24 hours, but I have not heard from her
This odyssey in purgatory includes many more details of ineffective Customer Service
Parenthetically, American Express has replaced our credit cards and launched an inquiry on my behalf
I would be pleased to discuss the situation with you at any time in order to expedite
Plz scroll to note SMS that was transmitted to me at least 30 times
Sincerely
LS redacted
Click here to review your Xfinity order: https://t.xfin.me/474E656 Txt help or stop
Msg&DataRatesMayApply
Accepted Solution
user_1oyd52
Visitor
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2 Messages
16 hours ago
Update: neither Comcast operators, the generally untrained, first tier Agents especially in the outsourced Philippine call center, supervisors, so-called “executive team” (often misleading & including newbies) were completely unaware of the distinction between Dispute v. Fraud Sections
ALSO, there are different dispute & fraud routes, depending if a Mobility issue v. an Internet issue — disgraceful operational model, associated with abominable execution, Mr Thos Karinshak, VP, sir!
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