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How to contact S team?
Is there a way to contact S team so that we can complain to the real people who can make a change?
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Customer Service
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Guide data missing
Why is there a notice that states guide data missing when trying to use the TV Remote app.? It’s always worked before just recently has stopped working. Why is this? And when will it be fixed? Very frustrating.
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X1
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Closed
High error rate on one downstream channel
For some time now I have been getting a very high error rate on one downstream channel on my Arris SB8200 V6. This is accompanied by repeated errors in the error log as shown below. (I have obscured the CM-MAC address). Is this a problem with Comcast equipment, or interference from some local 591 MH
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Your Home Network
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autopay discount
I was notified on my bill in December 2023 that the discount for autopay by credit card was going to be reduced to $5. I was not aware that there was a discount for autopay. I set up autopay on my account in December 2023 to get the discount. My bill for this month still doesn't show a discount. Am
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Billing
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Closed
Brand new account. No router receives internet from modem.
Hello. New Xfinity customer here. I purchased a brand new Motorola MB8611 to use with my newer TP-Link Deco mesh system. I also have a TP-Link Archer AX50 as backup. My previous setup was CenturyLink Modem > AX50 > Deco, where the Deco was still in router mode and not access point. Everything worked
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Your Home Network
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Customer Owned Modem MB8611 works with 1200mbps, but not 2000mbps
I have a Customer Owned Modem MB8611 which works with 1200mbps, but not 2000mbps. Looks like Xfinity just released the 2000mbps speeds to work with customer owned Modems, previously it required the xFi Gateway. I was told by Comcast that my Motorola MB8611 was compatible with the 2000mbps Plan. I ha
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Your Home Network
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Closed
Elderly parents being overcharged for internet. Don't even have computer
I'm trying to resolve billing issues, overcharges, and shut off for my elderly parents. They are paying for monthly gig of wifi service and don't even have a computer or other peripherals that would require this fee. They were also charged an excessive fee for installation of a very simple cable box
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Billing
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Closed
Ethernet port question
I have a new wireless gateway model TG4482A. Port 4 is marked with a red stripe and any device I connect to it shows as orange - amber light, which usually means a slower connection. Anyone knows is this a special port? And should I plug anything into it? Thanks
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Your Home Network
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Closed
xfinity app on firestick shuts off
I have been using the Xfinity app on my fire stick since last July and it's worked great until the last few weeks. Lately it automatically shuts off after a certain amount of time. I leave it on for my dogs so I'm not sure exactly how long, maybe 4 hrs? It's not the TV shutting off, just the Xfinity
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Xfinity Stream App
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Major Internet Issues - Any Ideas??? - RESOLVED!
I’m hoping someone can help with my Internet issues, this is extremely frustrating and with 4 kids at home plus myself and my wife working from home, Internet connectivity today is essential. I’m losing my mind over this new issue. Here’s my story, hopefully it contains all the information that mayb
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Your Home Network
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Closed
Chromecast Streaming is Not Working
Streaming to a Chromecast device from the Xfinity Stream website or from the Xfinity Stream app on an Android phone is NOT working. The computer or phone will connect to the Chromecast, the Chromecast will display "Xfinity Stream Ready to cast", but the video never plays. If you disconnect from the
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Xfinity Stream Website
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Unplug & replug hdmi every time to work
Everytime I press power on remote to turn on TV Shows I get a blank slightly lit screen. I must fully unplug and replug HDMI cable at box to see a picture. Then it works all day until next day. This is the 3rd DVR now with same bug. I replaced HDMI cable and used different Sharp TV inputs. No change
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X1
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Cannot Log In
Cannot log on to the Xfinity Stream app. I receive endless "Invalid ID or Password" messages. I have no problem logging into the X1 Remote and My Account apps. OS=Android 11. Phone=Samsung Galaxy S21 5G.
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Xfinity Stream App
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Closed
Use existing or new SIM with new phone?
I am an existing Xfinity mobile customer with a Pixel and just received an iPhone ordered from Xfinity. It came with a SIM. I want to keep my number. Do I activate the iPhone with my current SIM or should I use the new one? (I asked at the local Xfinity store but the answer I got started with "I thi
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Plan
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"Pause" feature not working, take 2
Before explaining how to "pause" or "unpause" a device on the network, please take the following into consideration; we already know how to "pause" or "unpause" a device on the network. Can we get an explanation as to WHY it is NOT working. Please? I am paying extra for a modem that is advertised as
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Xfinity App
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I can't find a way to change to a 1 year long contract with my current plan
I want to change my current plan to a 1 year long term contract at a discount but I can't find any way to change my plan to do that. Is it not available for connect plan at 150 Mbps?
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Customer Service
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2.4 not working on router
i have a sengled hub that requires 2.4 i have reset router and device it cant find the router and it right next to it. i even added the mac address to the router and it cant connect it shows 2.4 is working on router. i have had this hub for couple of years and never had problem getting it to reconne
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Your Home Network
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Closed
Charged $100 for in-home technician visit
Can someone help me with this inappropriate charge? I had connection issue a few days ago so I went to xfinity online chat for solutions. The agent urged me to get a technician visit as their system suggested. I accepted and the techinican came the second, running test on my modem, router and even m
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Billing
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Tree Branch Took Down the Internet Line to my House
Hello, my area got hit by that big storm that struck MA and other East coast states a few days ago. We just got our power restored last night. During the storm, the high winds knocked a huge branch off a tree in front of my house, and that branch snapped the wire between the street and my house for
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Customer Service
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Closed
Xfinity suddenly stopped downloading email from Xfinisty website to Thunderbird on my desktop
When I try to "Get Messages" while in Thunderbird, I get a message that says: "This site attempts to identify itself with invalid information. Identity Unknown. This certificate is not trusted because it hasn't been verified as issued by a trusted authority using a secure signature. It also says "Lo
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