2 Messages
I can't find a way to change to a 1 year long contract with my current plan
I want to change my current plan to a 1 year long term contract at a discount but I can't find any way to change my plan to do that. Is it not available for connect plan at 150 Mbps?
Accepted Solution
XfinityEricB
Official Employee
•
1.7K Messages
8 months ago
@user_8ae53b Thanks for reaching out for help today with a 1 year agreement request for your current service. I would be happy to review the account to see if we have this option available.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_k5kqnt
1 Message
6 months ago
Having problems paying bill at current address. Transferred from old address.
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