Thursday, May 2nd, 2024 7:15 PM

Not able to pay bill at new address

Having problems paying bill at current address. Transferred from old address. 

This post was created from this comment on different post

Official Employee


1.2K Messages

3 months ago


user_k5kqnt Thank you so much for reaching out for help with accessing your new address to make your payment. We have customers who transfer services all the time and even keep services at more than one location. For those customers, we have an easy way to help manage all their accounts. You can Link the account to your online profile and then toggle between them to ensure easy access and management of all of them right from your Xfinity app. You can check out this page here to see how to check if they are already linked and if not how to link them so you can have access to both the old and new accounts. https://www.xfinity.com/support/articles/switching-between-multiple-accounts 


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