2 Messages
Guide data missing
Why is there a notice that states guide data missing when trying to use the TV Remote app.? It’s always worked before just recently has stopped working. Why is this? And when will it be fixed? Very frustrating.
2 Messages
Why is there a notice that states guide data missing when trying to use the TV Remote app.? It’s always worked before just recently has stopped working. Why is this? And when will it be fixed? Very frustrating.
Accepted Solution
BruceW
Gold Problem Solver
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26.3K Messages
2 months ago
Please see https://www.xfinity.com/support/articles/xfinity-tv-remote-app-help, which says "The Xfinity TV Remote app is retired".
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityDemitrius
Official Employee
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1.8K Messages
2 months ago
Thank you for the assist @BruceW! The Xfinity TV Remote App has been retired and no longer able to be used. We do recommend using the alternative methods provided within our 'Information about the Xfinity TV Remote app' support page @user_kq5xvj.
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SyannLynn
8 Messages
29 days ago
The main question that everyone wants an answer to is WHY?
Given the amount of money we are charged, I think every customer that used this app deserves and demands an answer on why it was removed.
We are tired of hearing “oh just use this” which has nowhere near the functionality. We want to know WHY it was removed.
if you don’t have a legitimate answer, then either reinstate it, or lower are monthly bill.
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