Chromecast Streaming is Not Working

Here's the catch--Comcast is notorious for its tricks. It 'appears', they'll offer package deals (Internet+streaming TV) at an alluring rate. However, customer isn't aware [Chromcast] does NOT work (Ticket# SI051991684) with their streaming service. So, in order to boost revenue, Comcast shut off [Google's Chromcast] functionality on its Xfinity Stream app on purpose. Customers must order an X1 box (extra $11/mo.) to watch TV. Comcast wants to get rid of X1 box inventory in warehouses. Cha-ching! the more TVs in your house, the better to sell customers more X1 boxes!  Recommendation:  get your TV streaming services elsewhere.

Hello @cherrypie777! I completely understand your frustrations. We appreciate you for sharing here on the Xfinity Community Forum. We’re aware of an issue affecting some customers’ ability to use Xfinity Stream with Chromecast. Please know that this is not an issue with our network; our network is functioning properly at this time. But there is a technical issue with the service provider which they expect to resolve this coming Monday. We’re monitoring the situation and appreciate your understanding.

@XfinityChe it’s Monday, is this fixed?

It is not fixed.  Just tried it on my PC and phone.

Hello, @user_c5b559, thank you for posting your comment and letting us know you are also experiencing an issue with casting from your Xfinity Stream app. We are aware a great part of our customer are experiencing this issue and our team is working diligently on getting this corrected as soon as possible. We understand your frustration and truly appreciate your patience and understanding.

Xfinity Valerie-Please date your posts.

Good morning @user_905075 and thank you for reaching out to our Digital Care Team on our forums, we are sorry to hear you are experiencing issues with the Stream app. Have you tried uninstalling and reinstalling the app? Are you experiencing an error messages as well?

OMG xfinity person. Do you not read all the previous posts of everyone having the same issue? It seems some have had the issue ongoing since the first week of the month. Others like myself it happened the last few days. From reading many of these posts it affects the chromecast dongle and chromecast built in. It also seems to have affected different versions over time. But if you people read this stuff and talked to each other you would know that already.

@XfinityAlyssaA We were told on this forum that xfinity was aware and would resolve it today.  Was that promise inaccurate?  I also expected a credit on my bill for lack of sevice 8 days and counting.  Will it be resolved today as promised? 

Hello @user_2f8569, thank you for reaching out to us on our community forums. Could you please send our team a private message with your full name, full address, and username? We are aware of this issue impacting multiple accounts, the current solution is remotely troubleshooting the issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Just asinine to put the oneness on your customer when clearly this is an Xfinity app or network issue.  Just pure arrogance and lack of care for your customers.  You should be ashamed (and fired).

Hi all, 

We’re aware of an issue affecting some customers’ ability to use Xfinity Stream with Chromecast. Please know that this is not an issue with our network; our network is functioning properly at this time. But there is a technical issue with the service provider which they expected to be resolved by this Monday (October 25th). We’ve been monitoring the situation and appreciate your understanding.