1 Message
Elderly parents being overcharged for internet. Don't even have computer
I'm trying to resolve billing issues, overcharges, and shut off for my elderly parents. They are paying for monthly gig of wifi service and don't even have a computer or other peripherals that would require this fee. They were also charged an excessive fee for installation of a very simple cable box which literally required screwing in and unscrewing a coaxial cable. My father is currently in a nursing home and I'm trying to resolve these egregious billing issues taking advantage of elderly customers.
Accepted Solution
XfinityJeniece
Official Employee
•
2.4K Messages
29 days ago
Hey there, user_pomc92, thanks for reaching out through Xfinity Forums regarding your billing concerns for your parent's account. I know how important it is to have billing within your budget as I am always looking out for my mother's accounts to keep her monthly billing rates low. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0