I'm hoping to open DM so as to seek support from Xfinity Support.

I have Premium DVR Service, but I don't think I need it anymore. Is there a way to check my cloud space and see if I can cancel it? Looking to save some money by removing it.

Hello, I have the 1 gigabit internet package. I would like to try the Xb8, how do I request one?

Long-time Xfinity customer here. Decided to move mobile service from AT&T to Xfinity Mobile in September 2024. Signed up over the phone for promotion to trade in our 4 AT&T iPhones for $1,000 credit for each trade-in for 4 new iPhones with Xfinity Mobile. We received our new phones and sent in our t

I've been waiting for a refund on an Xfinity Mobile order for over two weeks. I've chatted, called twice, and gone to my local Xfinity Store. Each time, I've been told the refund was approved and will be coming in a few business days. However, I have yet to even receive a confirmation email for the

I can not cancel my watch line on xfinity mobile. There is no way to do this online. “Chat” options listed on other forum replies are actually a “virtual assistant” that just leads to loops of infuriating FAQ pages with no options to cancel or speak with a real person. There is NO email option. I ha

I’m hoping someone can help with my Internet issues, this is extremely frustrating and with 4 kids at home plus myself and my wife working from home, Internet connectivity today is essential. I’m losing my mind over this new issue. Here’s my story, hopefully it contains all the information that mayb

I just tried IOS 18 on my iPad Pro with Stream and tried to watch a recording that had been partially watched. When I select Watch, the Restart/Resume button appears for a fraction of a second and then disappears. There is no way to do a selection. If the recording has not been partially watched, th

I have my Xi6 Connected to my 100/1000 Netgear switch and I’m only seeing an orange 100MB light with Cat6 cabling. My AppleTV does green 1000MB Speed no problem on same switch. What’s up with the Xi6-A only doing 100MBit?

I'm in need of your Service has been interrupted for past due only to applnth e ACP BENEFITS TO GET IT APPLIED TO NEXT MONTH BILL CAN U PLS HELP ME RESTORE MY SERVICE. I MADE An arrangement for the 8th an still no service. address [Edited: "Personal Information"] [Image Removed: "Personal Informatio

I have logged three tickets due to a downed cable line from my property to the pole. The line dropped and people are hitting their head on it walking on the sidewalk. I've created three cases about this hazardous situation and after each one I've received a text that the case is closed when it shoul

My Xfinity app is bugged. Only 3 tab icons appear at the bottom of the Xfinity app, “overview”, “services”, and “account”. I cannot control my Wi-Fi settings because the tab does not exist. I'm even locked out of editing Wifi in the Admin Tools because it tells me I can only edit Wifi settings in th

I've had the Nest Doorbell (battery) for a few months with no issues. This week, the doorbell lost its connection and I thought it was a battery issue since it was reported at 10%, although I thought it was weird that I did not receive a notification. I then tried to reconnect the doorbell and it di

Cannot get newmax

Just picked up a X1 DVR and hooked it up on 1/3/22 replacing a non X1 non cloud hard drive DVR that had only 1 recorded show remaining. A local news report from Jan 2021. After setting up new X1 DVR and adding a few series to record I noticed many shows already scheduled to record, some on channels

Gang - this is unacceptable. At 1:30am pacific time, my tv, phone, internet go down. I logged on to the app that states there’s a planned maintenance scheduled. I have signed up several times to receive notice of planned outages, but my requests are rarely honored. What does it take to get notice? P

@ComcastTeds I will be needing an extension to pay my $300+ monthly bill too. Most likely for more than this month, unfortunately. Is there any other way this can be handled other than changing the payday up by 30-days? I have been furloughed and have no income for the unforeseeable future. Not sure

Our cable line was really deep and was accidentally cut during fence installation. I called customer service, but they can't get out here until Wednesday, which leaves us without any service for at least 2 days. Can anyone help me get this fixed sooner? Can we submit for service credit for the days

I went to Japan and rented a portable Wi-Fi router to use with my daughter's and my Xfinity Mobile Phone because it is cheaper than the $10/day Global Travel Pass (GTP) or just using pay-as-you go data. I was kind of surprised when I got charged for a Global Travel Pass. In retrospect, I should have

Hello. Video conferencing on our home network is effectively unusable. Video and audio freeze several times per minute. Each freeze lasts 3 to 8 seconds. We see this with Zoom, MS Teams, Skype, Cisco Webex applications, etc. This behavior doesn’t change whether using WiFi or a wired connection to th