“Planned” service outage, no notice.

Gang - this is unacceptable. At 1:30am pacific time, my tv, phone, internet go down. I logged on to the app that states there’s a planned maintenance scheduled. I have signed up several times to receive notice of planned outages, but my requests are rarely honored. What does it take to get notice? People have griped about this problem for years, but nothing happens. The bot assistant is useless and exists solely to send the user through an endless, repetitive loop of nonsense. It’s impossible to get through to a live agent when there’s an outage, which compounds the frustration. And to top it off, there’s conflicting messaging from the info bot: I suddenly lose connectivity; I investigate via the app and online and I’m told there’s a planned outage (and I experience an outage); but then I receive a text saying there’s no issue with my connectivity. AAACK! My biggest concern is the lack of notice for a planned outage, but I thought I’d add all of my concerns since I have plenty of time because all of my connectivity is down. I’d love to attach screen shots of the conflicting messages I received… I have them if you want to see them.