Visitor
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1 Message
Fence Contractor cut cable line
Our cable line was really deep and was accidentally cut during fence installation. I called customer service, but they can't get out here until Wednesday, which leaves us without any service for at least 2 days. Can anyone help me get this fixed sooner? Can we submit for service credit for the days we can't use the services? Thanks.
Accepted Solution
CCStephanieK
Problem Solver
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909 Messages
2 years ago
Hello, and thank you for reaching out, @user_0e964c. I can check on the availability of the local techs to see if we can get someone out sooner for you. I can also help ensure that you're credited for the days without services.
Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
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