K

Visitor

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1 Message

Wed, Mar 9, 2022 5:53 AM

Xb8

Hello, I have the 1 gigabit internet package. I would like to try the Xb8, how do I request one?

Accepted Solution

XfinityAmira

Official Employee

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2.8K Messages

3 m ago

Hello and thanks for reaching out to us on our Forums page! We appreciate you being a customer with us and for your interest in trying the new 4th generation xFi Gateway – the XB8! It’s our newest and most powerful xFi Advanced Gateway ever. It’s faster, supports more devices, and delivers next-generation WiFi technology.

 

We're still in the trialing phase but would love to take a look and see if you're eligible to try one. Please send us a Private Direct Message to best assist. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Visitor

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4 Messages

@XfinityAmira​ 

I would also like to try the XB8. I am currently entitled to a free upgrade of my xfinity modem.

My understanding is that private direct messaging isn't allowed until an official employee asks me to do so.

Please send me a private direct message so that I can reply with a request for an XB8 Xfi gateway.

Thank you

(edited)

Official Employee

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723 Messages

Hello, @stephenhotel, I don't blame you for wanting to get our latest and greatest modem. I love that Xfinity is always working on incorporating new technology to roll out to our customers, and I can't wait to get one either 🙌. Currently, these new modems are only available in select regions, and only available via professional installation. We can take a look to see if you're eligible for this device though. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
XfinityNico

Official Employee

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346 Messages

@stephenhotel 

 

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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723 Messages

@stephenhotel, I don't have a way to send a direct message your way, otherwise I'd send that your way in a heartbeat. It is odd that the icon is missing for you. Can you please try logging out of our forum, then log back in to see if that resolved the issue? If that doesn't do the trick, are you able to try a different browser by chance? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

Logging out & logging back in solved the problem. I now have a direct messaging icon. Thank you.

EG

Expert

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93.7K Messages

3 m ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Visitor

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2 Messages

3 m ago

Thanks for the info!

Visitor

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1 Message

3 m ago

Thanks for the info!

Visitor

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1 Message

2 m ago

Thanks for the info!

New Poster

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2 Messages

2 m ago

@XfinityAmira 

I am a long time Xfinity customer, I am subscribed to the gigabit internet, and I would like to receive the XB8 gateway.

May I direct message you about getting one?

Official Employee

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640 Messages

@gourmetkickz

Good afternoon! How are you today? We would love to help you get the latest and greatest equipment 😊. Sure! Please send us a direct message so we can check for eligibility in your area and offer you more details on how to get this. I posted the steps to send us a direct message below.


Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

I'd like to get the xb8 and am on 1gb per month 

Official Employee

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285 Messages

Hi there. Thank you for reaching out and commenting on the post. At this time, it is currently not being released to all customers and if you are chosen to try one of our gateways, you will receive an email to do so. At this time, we are unable to send them to our customers as they are only chosen via email. I do apologize for the inconvenience. We truly do appreciate your interest. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

Why was everyone else able to see if they qualify but I wasn't ?

Visitor

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4 Messages

Also I received an email from Xfinity with subject "New features added to xFi Complete" it tells me I should upgrade to xfi complete however to my knowledge I have been on this plan of 1gb and unlimited internet for over a year. When going to the link it never lets me purchase anything and errors out. 

I am also located in MN and I believe the trial of xb8 is being used here for those who are on my plan. 

can someone please assist me?

Visitor

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1 Message

2 m ago

I would love to be included with the XB8. I am a long time customer and also have the gigabit plan. Please help me with this.

rpfistere

Contributor

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13 Messages

2 m ago

I have a XB8 and i also have a Samsung s22 ultra cell phone which has wifi 6e capabilities, however when I get more that 10 feet away from the XB8,  my phone reverts to wifi 6 i am not sure if the xb8 is that good as a 6e router.

rpfistere

Contributor

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13 Messages

Another thing happened to my XB8 router. The other day, I had 2 different SSID's set up where for 2.4GHz and the other had 5g and 6g on it , but now all frequencies are on one SSID with all of the frequencies. I did not do anything to the router and I still can't no more than 10 feet and without losing the 6E signal.

Official Employee

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78 Messages

Hi @rpfistere! Thank you for taking the time to reach out to us with Xfinity Forums! Oh no! How Frustrating! I know how important it is to have access to reliable service and we're here to help!

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

Hi Iong time customer wanted to find out how to get the xb8 I have gigabit internet as well

Official Employee

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172 Messages

Hi @Trulymaster ! Thank you for joining us on the Xfinity Forums. I'm really excited about the XB8 as well! It isn’t available in all areas yet but we’re hoping to release it within the coming months. In the meantime, you can find out more about it here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

2 m ago

I believe I am in the trial area and would also like to try out the new xb8! I connected with customer support the other day and requested an XB8, but an XB7-T showed up instead :( How can I get my hands on the XB8?

Thank you!

Official Employee

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237 Messages

@user_48eee9 Good afternoon! Thank you for reaching out to our Digital Care Team! I'm sorry to hear you received the wrong modem. I would be happy to look into your order, and get you an XB8 if they are available in your area. To begin, Can you please Direct Message your name and service address we will be working with today?

 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

Just DM'd as directed, thank you!

Official Employee

 • 

237 Messages

@user_48eee9 Thank you for sending over the information I asked for. I look forward to working with you today! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

2 m ago

I'm on the gigabit plan and would love to get an XB8.  Not seeing a way to send a direct message to see if I qualify for the trial.  Any help?

Official Employee

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260 Messages

Hi, @wyzard55 Currently, these new modems are only available in select regions, and only available via professional installation. We can take a look to see if you're eligible for this device though. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

Thank you.  Just sent

Again

Expert

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27.4K Messages

@wyzard55​ Please do not send a DM unless specifically requested by an Official Employee.  😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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2 Messages

2 m ago

I would also like to provide technical feedback in regards to the XB8

Visitor

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2 Messages

2 m ago

Need to make initial post to enable the direct message icon.

Official Employee

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216 Messages

Hi, @user_475267.

 

Please leave your feedback here: https://bit.ly/3J2Of5t. We have a team that reads all of the feedback and uses it to make changes to our services. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

2 m ago

I'd like info on the Xb8 and how to upgrade from the Xb7

Official Employee

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252 Messages

Hey there, @user_46592c

I am SUPER excited for the much-anticipated launch of the XB8. It is currently available in select markets with specific Internet tiers of service. I will be happy to look at your account to see what options we have. Could you please send our team a direct message with your full name and full address?

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

2 m ago

Hello,

I recently upgraded to the unlimited gigabit plan and have an older modem. How do I see if the XB8 is available in my area?

Thanks!

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