2 Messages

Monday, March 13th, 2023 7:19 PM


DM Xfinity Support

I'm hoping to open DM so as to seek support from Xfinity Support.

Official Solution

Retired Employee


5.9K Messages

1 year ago


We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed. We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.




2 Messages

@XfinityJessie​ I'm sorry to have sent a DM right off the bat, but I was told that was the best way to approach it. I'm new to this forum and this way of getting customer service. My concern is that I recently had an issue with my cable and while getting it corrected I discovered that I have been charged for 4 cable boxes for the entire time I've had my service when I have only ever had 3 boxes for my 3 TVs. I would like to be reimbursed for this overage retroactively back to the beginning of my service.

Official Employee


1.2K Messages

Hey @user_60fa89! Thanks for taking the time to reach out. I'll certainly look into this and see what I can do. In order to get started can you please send me a private message (or just respond back to the one you already sent) to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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