Visitor
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3 Messages
No way to cancel watch line
I can not cancel my watch line on xfinity mobile. There is no way to do this online. “Chat” options listed on other forum replies are actually a “virtual assistant” that just leads to loops of infuriating FAQ pages with no options to cancel or speak with a real person. There is NO email option. I have tried calling the xfinity mobile help line numerous times, but wait times are perpetually 40+ minutes, or they are closed. I am paying for a line of service I can no longer use because I gave the watch away. Do I have to cancel all my services or switch provider to get this done? What other solution is there?
Accepted Solution
user_7b191c
Visitor
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1 Message
2 years ago
So you’ve already tried live chat yet you didn’t realize that all you had to do was type “speak to an agent” and then you’d be connected?
LMAO 🤦♂️😂😂😂
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XfinityEmilyB
Official Employee
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2K Messages
3 years ago
Welcome to our community forum, @user_e17255! I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?
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XfinityEmilyB
Official Employee
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2K Messages
3 years ago
Thank you for keeping me posted, @user_e17255! We definitely want to keep you happy with our Mobile services for years to come :). I wish I could take care of this for you, but we do not have access to mobile accounts when you reach out over this platform. I want to make sure you get the help you need so I'll stick with you here until I confirm that your line has been cancelled. You mentioned that you've tried calling. Have you tried texting that number as well? The link for the chat should connect you with a representative if the assistant isn't able to help with your questions.
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