Xfinity App Only Showing 3 Icons at the bottom, “overview”, “services” and “account” but no Wifi
My Xfinity app is bugged. Only 3 tab icons appear at the bottom of the Xfinity app, “overview”, “services”, and “account”. I cannot control my Wi-Fi settings because the tab does not exist. I'm even locked out of editing Wifi in the Admin Tools because it tells me I can only edit Wifi settings in the official Xfinity app. I cannot add new devices like the Xfinity Xfi pods because the option doesn’t exist. Also, under the services tab it only displays mobile options like mobile lines and data usage (I have xfinity mobile) but no internet options. I'm on iOS. I have updated the Xfinity app, I have even deleted the app and reinstalled it. I'm signing into the correct Xfinity ID and my current address is the default address with a new account number attached to it like its suppose to.
*Update 9/15/2023: Had a phone call from a higher up Xfinity employee. Essentially I was told that there was nothing they can do at this time. These issues in the app (Missing tabs for wifi or connecting devices) have been happening for over a month to various people and they're still looking for a way to fix it. I'm told I'll receive a text or email at some point in the future letting me know when it has been fixed, but that timeline is unknown. I'll update here again once my issue has been fixed.
*Update 9/27/2023 (FIXED): I got tired of waiting to hear back from Xfinity on when this problem would be fixed, so I decided to try fixing it on my own. I took my xFi Gateway (model XB7) to my local Xfinity store and exchanged it for a newer model (XB8). I immediately hooked it up to the wall when i got home but I couldn't set it up all the way because you need to do it with the xfinity app and my Xfinity app was still bugged (only had the 3 icons at the bottom,“overview”, “services”, and “account”, so no Wifi option). So from my phone I contacted an Xfinity agent on the Xfinity chat messenger and asked them to set up the wifi on my new xFi gateway modem. They set up my Wifi name and password and restarted my modem. Once it was all set up and I had my wifi back, I got back into my Xfinity app and all of the icons on the bottom were back! I can now see, "Overview", "Services", "Wifi", "Security" and "Account". So for my case, exchanging my older model modem (XB7) for the newest model (XB8) did the trick for me!