Visitor
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1 Message
Downed cable line is a hazard to pedestrians
I have logged three tickets due to a downed cable line from my property to the pole. The line dropped and people are hitting their head on it walking on the sidewalk. I've created three cases about this hazardous situation and after each one I've received a text that the case is closed when it shouldn't be. It's true that all Comcast service is down in my area. At this point all I care about is fixing the line.
Accepted Solution
XfinityVictor
Official Employee
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952 Messages
11 months ago
@jal_srs Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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