Contributor
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34 Messages
Help With a Refund
I've been waiting for a refund on an Xfinity Mobile order for over two weeks. I've chatted, called twice, and gone to my local Xfinity Store. Each time, I've been told the refund was approved and will be coming in a few business days. However, I have yet to even receive a confirmation email for the approved refund. Is there someone that can check on the status of this for me and help move the process along?
Accepted Solution
XfinityJosephA
Official Employee
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1.5K Messages
4 months ago
Hello, @BU_Bulldog how are you? Thanks for taking the time to share your experience. We'll do all we can to help you with the refund. We'll need to work in a direct message to get started. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
If you can also include your best contact email address, and phone number this will help us follow the right process to help. We'll also send you a verification message once we locate the account. We'll look for our reply!
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Annjo1
New Poster
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3 Messages
1 month ago
I’ve been told after a double payment that the refund will be available . Nothing refunded on my account so I call back . This agent had the nerve to tell me since I had a balance they are not returning my refund . Now whether I have a balance or not my contract was met with one payment. Who are YOU to tell me how to pay my BILLS. I need to speak to someone in authority to refund my money. Thinking about changing my internet service after this
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