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user_2rqajx
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39 Messages

Monday, September 16th, 2024 8:51 PM

Xfinity Stream and IOS 18 Problem with Watching Recordings

I just tried IOS 18 on my iPad Pro with Stream and tried to watch a recording that had been partially  watched. When I select Watch, the Restart/Resume button appears for a fraction of a second and then disappears. There is no way to do a selection. If the recording has not been partially watched, there is no problem.

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2 months ago

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user_2rqajx

Contributor

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39 Messages

2 months ago

I just received this email:

Dear Jim,

Comcast responded to your review of

Xfinity Stream
Comcast

"Hi - we've identified the likely cause of the issue you are experiencing, and have addressed it in the latest Xfinity Stream 7.19.0 release. Please update to this new version and let us know if this clears things up. Thank you for the feedback, happy streaming!"

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XfinityJohnG

Official Employee

 • 

1.3K Messages

3 months ago

Thank you for reaching out to us here @user_2rqajx. Thank you as well for the information on that Restart/Resume problem. If you are still experiencing that issue please send me a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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user_qb44mt

3 Messages

3 months ago

Me too same problem. 

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XfinityAmandaB

Official Employee

 • 

1.7K Messages

 

user_qb44mt Thank you for letting us know you are also having this same issue with resuming a show in your stream app using your Apple device. To make sure have you checked for an update of the Xfinity Stream app since you installed the new OS version? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_qb44mt

3 Messages

3 months ago

Also can’t scroll down page in Safari to see Xfinity response. iOS 18

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user_2rqajx

Contributor

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39 Messages

3 months ago

This still hasn’t been fixed. IOS18 on iPad has this problem. IOS18 on iPhone doesn’t. Is anyone at Comcast looking at the problem?

4

XfinityThomasC

Official Employee

 • 

2.1K Messages

Hello @user_2rqajx have you reached out to Apple support as discussed previously? What was their feedback on the iPad having this issue? If that avenue was unsuccessful please reach back out in a direct message, so we can pick up troubleshooting this from where we left off. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_2rqajx

Contributor

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39 Messages

I started a new conversation as suggested with a direct message.

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3 months ago

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user_2rqajx

Contributor

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39 Messages

I was just told again that I would have to work this problem with Apple. They have no way to communicate this problem to their engineers. Oh well.

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3 months ago

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XfinityRichard

Official Employee

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1.5K Messages

Thank you for your time, @user_2rqajx let's get a ticket opened for the issue that you are having so that the issue you are having can be looked into further by our technical support team. Can you please DM me your full first and last name along with your full service address so that I can assist you further with your concerns.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_dzmi7h

4 Messages

3 months ago

Same issue.  Opened a support case with Xfinity with no resolve.

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user_dzmi7h

4 Messages

Xfinity support group, please confirm the issue.  I’m sure you must have an iPad with ISO 18.  Please reply.  The support tech I spoke with told me the issue would be escalated.

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3 months ago

0

user_2rqajx

Contributor

 • 

39 Messages

iPadOS 18.0.1 has fixed this problem with Xfinity Stream.

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3 months ago

0

XfinityKei

Official Employee

 • 

1.2K Messages

@user_2rqajx Thanks for letting us know you have an open ticket for this. I would like to check on the status and see where we are in resolving your  concerns for Xfinity Stream ISO issue. 

Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message you further?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_2rqajx

Contributor

 • 

39 Messages

2 months ago

It turns out that IOS 18.0.1 did not fix this problem. The advanced repair team has the problem and is working on it.

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user_dzmi7h

4 Messages

I agree.  IOS update did not correct the issue of restarting a recording on my iPad.

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2 months ago

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user_qb44mt

3 Messages

2 months ago

Running IOS18.01, just updated Stream to 7.19 and Voila! It works, just like the good old days, able to restart show from midstream again. Thanks Xfinity.

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user_dzmi7h

4 Messages

2 months ago

Excellent, update 7.19 corrected the issue. Thank you Xfinity!

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