Contributor
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39 Messages
Xfinity Stream and IOS 18 Problem with Watching Recordings
I just tried IOS 18 on my iPad Pro with Stream and tried to watch a recording that had been partially watched. When I select Watch, the Restart/Resume button appears for a fraction of a second and then disappears. There is no way to do a selection. If the recording has not been partially watched, there is no problem.
Accepted Solution
user_2rqajx
Contributor
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39 Messages
2 months ago
I just received this email:
Dear Jim,
Comcast responded to your review of
"Hi - we've identified the likely cause of the issue you are experiencing, and have addressed it in the latest Xfinity Stream 7.19.0 release. Please update to this new version and let us know if this clears things up. Thank you for the feedback, happy streaming!"
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XfinityJohnG
Official Employee
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1.3K Messages
3 months ago
Thank you for reaching out to us here @user_2rqajx. Thank you as well for the information on that Restart/Resume problem. If you are still experiencing that issue please send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_qb44mt
3 Messages
3 months ago
Me too same problem.
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user_qb44mt
3 Messages
3 months ago
Also can’t scroll down page in Safari to see Xfinity response. iOS 18
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user_2rqajx
Contributor
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39 Messages
3 months ago
This still hasn’t been fixed. IOS18 on iPad has this problem. IOS18 on iPhone doesn’t. Is anyone at Comcast looking at the problem?
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user_dzmi7h
4 Messages
3 months ago
Same issue. Opened a support case with Xfinity with no resolve.
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user_2rqajx
Contributor
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39 Messages
2 months ago
It turns out that IOS 18.0.1 did not fix this problem. The advanced repair team has the problem and is working on it.
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user_qb44mt
3 Messages
2 months ago
Running IOS18.01, just updated Stream to 7.19 and Voila! It works, just like the good old days, able to restart show from midstream again. Thanks Xfinity.
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user_dzmi7h
4 Messages
2 months ago
Excellent, update 7.19 corrected the issue. Thank you Xfinity!
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