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More Sports and Entertainment package
What channels are included in this package in zip code 16651 ?
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Channels and Programming
Jurassic World Reward
How/where do I activate my Fandango reward code for Jurrasic World tickets?
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Customer Service
Hey @wkay, Thank you for visiting our official Xfinity Community Forums support page. The remote should be able to control the TV Power, secondary audio device, and the cable set-top box. This is similar to how I have my televisions set-up with a s
XR-15 to control both TV and Vizio Sound bar
Recently upgraded my cable box and remote to a XR-15-UQ remote. Prior to the upgrade I could control both my TCL-Roku TV power and the sound volume on the Vizio sound bar (connected via optical audio). I'm not concerned about being able to turn the soundbar power on and off. I don't mind it staying
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@XfinityKassie not original poster but same exact same situation here. I have xfinity stream app on my Samsung frame tv and my iPhone. The frame tv app was freezing so I reinstalled and get to the same screen described above but no QR code or alphan
Xfinity Stream App
Hello Xfinity team! I’ve recently run into this Xfinity stream app issue. Started July 13 or 14. First noticed the app would just hang on the purple loading screen. Never resolved. The next day, after allowing the app to hang on load screen it finally resolved to the ‘sign in’ screen. I click sign i
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Hello. My T.V is Samsung The Frame (2022). Model code is QN65LS03BAFXZA.
TVAPP 00195 Error on Samsung TV
I'm a new customer and I haven't been able enjoy the service because I have to use the Xfinity app on my Samsung TV. I keep getting the error code on the subject line. I have completed the troubleshooting steps with no positive results. Can I please receive assistance? I'm already getting billed for
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There is no error code depiction shown in your post (if that is what you meant). The error code is not permanently displayed on the TV screen and disappears after about 30 seconds exiting to the app screen. When trying to load Paramount+ today
Error code: app-04036
When loading Paramount+ app through xfinity x1 cable box the app usually closes without loading fully and presents error code: "app-04036". Otherwise when it does load it often shows error code: "-" which covers the screen while trying to watch any show.
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Hello, @mcell60, the first thing I would double check is your remotes. Either the X1 remote or your TV's remote. If it needs to be cleaned or if it's around other objects this is typically the culprit. Buttons can get stuck or another object hits the
My TV turns on randomly
Just got a X1 cable box and my tV has been turning on randomly. Called cable they said Tv but have mr knew box. There is no timers set on TV. This never happened on my old cable box
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Thank you. To move forward, I would need to verify the account. To that end, I can either send a text message with a verification code to the primary phone number on file. If your primary phone number on the account is not cable of receiving text mes
Billing
My bill went up 20 dollars last month and i was never told there would be a price increase. It would be nice if they informed us that this change was happening.
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Thank you for letting us know. Is there an error code that is with the message?
Fire stick
Opening the xfinity app on fire stick I get a message app update required. Click on that then a message unsupported browser link …. amazon rep said xfinity and Amazon no longer have a relationship.
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@XfinityBenB Your suggestion does not work. NO ONE at Xfinity is able to help. Numerous hours have been wasted trying to unlock a phone that I paid for. The unlock code simply does not work. Here is the error that comes up. "Network unlock request
Unlock Motorola 5g Ace
Have been trying over a week to unlock my Motorola phone that I purchased from Xfinity. Hours spent listening to empty promises and even lies about getting phone unlocked from Xfinity agents. Supervisors are no help either. I'm told to wait 24-48 hours for an unlock code but they keep sending the sa
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Hey there, thanks for reaching out through Xfinity Forums, user_sdsep2. I know I love using the Xfinity Remote app too! Here is a link with more details regarding the Remote app, https://forums.xfinity.com/conversations/x1/information-about-the-xfini
Xfinity Remote not working
I have an iPad on IOS 18.1 and the remote app works but my other iPad and iPhone is in 18.2 and it doesn’t work. I read that you discontinued this app with no notification. This was a terrific app and I used it all the time. Please bring it back. The xfinity stream app is not as user friendly in my
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Pin transfer
I need to get a code for 7 days for the transfer
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Home Phone Service & Equipment
Hello @Dnajera15. When your X1 TV box crashes does it present an error code or message?
Very slow X1 box response
Since installation, using Xfinity via the X1 box is excruciatingly slow. Loading Disney+, Netflix, or Paramount+ takes 60+ seconds just to get to the "home" screen. Then, trying to select anything forces you to wait a few seconds for a button click on the remote before it actually happens on the scr
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Xfinity needs to change the remote battery access. This is ridiculous. I’m scared I’m going to break the remote and then Xfinity is going to want to charge people to replace the remote. This [Edited: "Language"]! I still can’t get i
xumo remote battery change
how do i open the battery case on the remote? i press the arrow on the back but nothing moves. the back plate is one piece where other remotes are two that separate to open. is there another spot i need to push, like a button on the front?
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@user_beware Those are great questions. My TV sees the cable box as STB on the input and I only use the Xfinity remote for my TV, AVR, and Cable box. 1 remote to control them all. I put the AVR on Optical for the sound.
How to access Xfinity from Samsung TV Home Page when using an AV Receiver
I have my Xfinity Flex box running through my UHD AV Receiver via HDMI and then to my Samsung TU8000 SmartTV. When the source is set to the receiver and I press the Home button on the Samsung remote, I can access Netflix, Prime, etc. However, Xfinity is not listed there. To exit Netflix and return t
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Setting stream up
Getting a SDI 0001 code when I try to use the app
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Xfinity Stream Website
@user_a4f127, Thank you for reaching out with your remote pairing question. Here are a few things to try. Aim the Voice Remote at your X1 TV Box or Flex TV Box, press the Microphone (Voice) button, and say, "Program remote." Follow the on-screen
XR16 not pairing with RCA TV
I just received my Flex TV box, and the remote will not pair with my RCA TV (MODEL: RTU4300-E). It will attempt several times through the setup screen, but none of them are successful. I even tried different subsidiary and associated brands of RCA, thinking maybe they were borrowing from each other'
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Hello @user_2p2nt5, thank you for coming to our Forum for support, I can see how that error code would be annoying to deal with. I have your back, and I'll do all I can to get to the bottom of this. Is this error code popping up on your cable box or
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Tvapp-00280 error
I've done everything from having the pods to having a direct line from my modem to the TV and still get this error on all the tvs.. and it seems to happen during my football games. Anyone have this issue. I'm just really tired of these issues, I have the upgraded high speed internet and everytime I'
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