Xfinity Stream App

Hello Xfinity team! I’ve recently run into this Xfinity stream app issue. Started July 13 or 14. First noticed the app would just hang on the purple loading screen. Never resolved. The next day, after allowing the app to hang on load screen it finally resolved to the ‘sign in’ screen. I click sign in and I land on the sign in screen BUT no QR code, no numeric code and no URL provided to activate on mobile.

Details:

-Samsung Smart TV QLED 8 series.

- Modem Netgear CM 2000

-Router Netgear Orbi RB850

Troubleshooting attempts:

-Quit/Restart app

-Reset TV Internet connection

-Delete app/Reset internet connection/ Reset TV. Reconnect tv internet connection/reinstall Xfinity Stream App.

Nothing works.

-ALL other non-Xfinity Streaming apps work on series 8 TV as expected.

-Xfinity stream app is working without issues on iOS devices and Samsung Series 7 TV in different room all on same Wi-Fi network.

Prior to this we’ve not had an issue with this TV or Xfinity App since 2020, when we purchased the TV.

Any support or guidance would be fantastic!

Thanks all!

This post was created from this comment on different post

Responses

XfinityKassie

Official Employee

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1.9K Messages

2 years ago

@user_36d4af Good morning! Thank you for reaching out to our Community Forums Team for assistance with your Xfinity Stream App on your TV. I appreciate the level of details you have shared with us in advance; this is extremely helpful in identifying the next best steps. May I ask how many devices you are connecting to the Xfinity Stream App in total?

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user_5a791e

1 Message

@XfinityKassie not original poster but same exact same situation here. I have xfinity stream app on my Samsung frame tv and my iPhone. The frame tv app was freezing so I reinstalled and get to the same screen described above but no QR code or alphanumeric code appears. iPhone app works but I haven’t tried signing out/logging in

2 years ago

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user_c58c61

5 Messages

2 years ago

I’m getting this exact issue. Any luck getting this resolved?

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user_c58c61

5 Messages

2 years ago

I've had this same issue on a Samsung TV for 7 days now. What is the fix?

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user_c58c61

5 Messages

Talked this through with support and I needed to reboot my router and modem. After doing this, the QR code and numerical code showed up.

2 years ago

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user_3f3c57

1 Message

2 years ago

Same issue, same Samsung TV

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user_b0d4aa

1 Message

2 years ago

Same issue here.

Typical Xfinity customer service, no response, no solutions. But expect us to continue paying higher rates for the same [Edited: Language].

(edited)

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XfinityBenjaminM

Official Employee

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2.2K Messages

@user_b0d4aa Hello! Thank you for reaching out to us here on our Community Forum. We are sorry if you had difficulty using the Stream App over the weekend, the issue that was going on has been resolved, however, if you are still experiencing any trouble, please let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_a8da8f

1 Message

2 years ago

Same issue ! This is unreal

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user_64c18f

1 Message

2 years ago

TV app did the same to me despite working on Thursday. What’s going on here?

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XfinityJustinC

Official Employee

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1.4K Messages

Hello, @user_64c18f. We’re aware of an issue affecting some customers’ Xfinity Stream service and are working to restore service as quickly as possible. For now, you should be able to stream content you subscribe to directly through the providers’ apps. Or you can watch content you’ve already downloaded. Since this post have you regained access to your program in Xfinity Stream?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_2axz70

1 Message

2 years ago

I literally only use this for football 😡

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user_406795

1 Message

2 years ago

Hello, same here. LG tv

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XfinityKei

Official Employee

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1.7K Messages

@user_406795 Have tried any additional troubleshooting? Have you checked the system requirements as I know the Xfinity Stream app is no longer available on 2017 Samsung and LG smart TVs. Here is that link;https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs.

How many TVs are affected?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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Tarripples

Frequent Visitor

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6 Messages

2 years ago

I am having the same issue right now. Xfinity, what's up? Help us!

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XfinityAngie

Official Employee

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1.9K Messages

@Tarripples, Thank you for reaching out through Xfinity Forums. Please let us know if you are still having this issue with the Xfinity stream app.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_3d1113

1 Message

2 years ago

Same issue here and of course Xfinity is not doing anything or answering any of these posts. Looks like it's time to cancel my service. Xfinity does not give a shit about their customers.

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user_c421dd

2 Messages

2 years ago

Same here. Was working then just dropped. Went to go back in and it just spun. Reinstalled app, now I can't sign in because there is no qr or digital code. Has got to be an outage with the app because everything else in the house and on this TV is working.

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user_98c87d

3 Messages

2 years ago

Same exact issue here with same tv they need to fix this!

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user_20524b

2 Messages

2 years ago

Same issue on a Samsung

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user_2a6246

1 Message

2 years ago

Same issue on LG Oled tv.

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