Visitor
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2 Messages
XR16 not pairing with RCA TV
I just received my Flex TV box, and the remote will not pair with my RCA TV (MODEL: RTU4300-E). It will attempt several times through the setup screen, but none of them are successful. I even tried different subsidiary and associated brands of RCA, thinking maybe they were borrowing from each other's tool bins, but to no avail. Help!
XfinityAngie
Official Employee
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1.5K Messages
2 years ago
@user_a4f127, Thank you for reaching out with your remote pairing question. Here are a few things to try. Aim the Voice Remote at your X1 TV Box or Flex TV Box, press the Microphone (Voice) button, and say, "Program remote." Follow the on-screen instructions. As you proceed through the instructions, you may see a picture of your remote.
If that doesn’t work or if you don’t have a Voice Remote, you can also:
Once your Voice Remote is paired, follow the on-screen instructions to set up power, volume, and input control for your TV and audio equipment.
Let us know if you still need assistance after trying these steps.
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user_a4f127
Visitor
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2 Messages
2 years ago
This process is not working for my TV. I have tried it many times.
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