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Visitor

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7 Messages

Thursday, May 25th, 2023 4:14 AM

Closed

Fire stick

Opening the xfinity app on fire stick I get a message app update required. Click on that then a message unsupported browser link ….

amazon rep said xfinity and Amazon no longer have a relationship.

Official Employee

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1.2K Messages

1 year ago

Hi there and welcome to Comcast @user_717898. I am sorry to hear you are having troubles with using the Xfinity Streaming App on the Firestick. Now I have not heard anything about no longer having a relationship. I currently use a Firestick to use the Xfinity Stream App. Have you uninstalled and reinstalled the app? 

Visitor

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7 Messages

1 year ago

Thanks…. I did deinstall/reinstall the app…..same message……

i will try sending a screen shot of the message if that helps…

Problem Solver

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785 Messages

Thank you for letting us know. Is there an error code that is with the message? 

I no longer work for Comcast.

Problem Solver

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466 Messages

1 year ago

@user_717898 What version/year of the Fire stick do you have? I saw another poster mention a similar symptom with their Fire 8 tablet. Had an update, removed app tried to reinstall, but can't find app in store now. I suspect that your Fire stick might be too old to use the latest version of the Stream app now.

Visitor

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7 Messages

1 year ago

I’ll try the new stick and let you know….  Thanks for all your input….

Official Employee

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1.6K Messages

@user_717898 If you have another one on hand, it definitely wouldn't hurt to test that out. I would also like to direct you to this link which covers the activation and system requirements to double-check if your Firestick(s) have the specs needed. I'll post the basic requirements below as well to help get you started. 

Once your Xfinity Internet and TV services are activated, you can get the app on these Roku models:

  • Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X, G000X, E000X, D000X
  • Roku Streaming Media Players:
    • Roku Ultra (4340X, 4640X, 4660X, 4670X, 4800X) and Roku Ultra LT (4662X)
    • Roku Express (3700X, 3900X, 3930X), Express+ (3710X, 3910X, 3931X), Express 4K (3940X) and Express 4K+ (3941X)
    • Roku Premiere (3920X, 4620X) and Premiere+ (3921X, 4630X)
    • Roku 2 (4210X), Roku 3 (4200X, 4230X) and Roku 4 (4400X)
  • Roku Streaming Sticks:
    • Roku Streaming Stick (3600X, 3800X), Streaming Stick+ (3810X), Streaming Stick 4K (3820X) and Streaming Stick 4K+ (3821X)
  • Roku Soundbar: 9100X
  • Roku Streambar: 9102X

Note: You can’t use the Xfinity Stream app on Roku prior to installation of your Xfinity Internet and Xfinity TV services.

REQUIREMENTS

  • Devices must be on minimum firmware version 8.1 b1 or higher.
  • The Xfinity Stream app will only appear in the Roku Channel Store for eligible devices.
  • If you have two or more linked Xfinity accounts, see How To Link, Unlink and Switch Between Multiple Accounts for instructions on how to set the right default/primary account.
    • Note: you may have to re-accept Terms of Activation if there are updates to your account or changes to your Xfinity TV package.

Let me know if this helps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Problem Solver

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466 Messages

@XfinityVianney​ He's using a Fire stick not a Roku!

Visitor

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7 Messages

1 year ago

No Roku involved…

I’ll try a new stick….👍

Official Employee

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1.2K Messages

Please let us know if the new stick works. I really apprecaite the update. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

10 months ago

how difficult is it to install and use firestick?

Visitor

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7 Messages

Very easy…

just need Wi-Fi and Xfinity passwords..

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