I’m getting many old recordings of Law and Order from 2013 on BBC America. My program says only New and from NBC. I got 6 on one night. It is annoying.

I have a Mikrotik router and IPV6 has been working just fine for awhile. I noticed it is not working and here is what I am experiencing.I have a DHCPv6 setup on my wan Side.  I have had a prefix hint of /56 for the longest time.  I am receiving a gateway but that gateway is not pingable f

When signing up for my Xfinity internet plan, I chose the 'Customer Owned Equipment' but the order still included the 'Getting Started Kit Delivery.' What will be included in the kit for customers using their own equipment for the internet? I hope the kit does not include any modem/router since I wo

Hi! If there is a live agent here? I need help with a problem with my plan. I have been a Comcast customer for almost 20 years since the 90's when Comcast acquired Roadrunner in Jacksonville, pretty much non-stop. But in recent years, every time the current plan runs out, I have a problem with hidde

The motion sensor that xfinity sold me is absolute trash (why am I not surprised). Anyway, it triggers a false alarm almost every day.   I know how to "bypass" any sensor right before arming the system.  However this has to be done each time you arm. This is an additional inconven

I have a site that I manage and I can't view it from home. I did a trace and it stops right after comcast. Error message claims that the connection to the site is not secure. I can view this site elsewhere just not on my router. Its so weird. I reset router, cleared the cache, used different browser

I have a phone that has been paid off for months and we are changing carriers. I've been requesting to have the phone unlocked for 4 days, but I've basically been getting the run-around.  On xfinitys website it states most phones will unlock automatically within 48 hours of being paid off.&nbs

My Apple products (2021 MacBook Air and iPhone 11) won't stay connected to my Xfinity home wifi network. My non-Apple products (Samsung tablet, Lenovo TV) stay connected without issue. When my network name appears in the list of available wifi networks, it appears without a password (even though I d

I signed up via the web for Xfinity internet today. I was so excited, but this has been nothing but frustrating and disappointing. I have a new Motorola Modem/Router MT7711 that I am using. I followed Xfinity and Motorola's instructions to set up the internet in my apartment. When it came time to ac

I select "free to me" in my guide view. No matter what I do it immediatly changes to HD channels. I guess Xfinity just does whatever they want regardless how I set my guide view prefrences. This is the second time Xfinity has changed my guide view without my consent. It is like they do not care what

Hey Folks, Looking for some help here! I could have sworn I was able to permanently bypass a sensor (in this case a motion sensor) I have guests staying for a while in a room that I would usually have a motion sensor in. Up until last night that seemed to be working (or at least they've been very

Xfinity dropped Root Sports from my tier and said I would be getting an adjustment moving forward. Been two billing cycles and my monthly bill has not changed. When will I see an adjustment?

Reporting a damaged comcast equipment box at address location: <edit: "Personal Information">. This is across the street from an old barn that burned down 2 weeks ago.   The heat was intense enough to melt the plastic of the box.  This is not my address, but I live several home

I was supposed to get delivered an Xfinity Starter Kit that included the Xfinity Flex router/modem. It was stolen off of my porch and now I am unable to use the internet since I have no router/modem of my own. Can I be resent another starter kit and am I offered theft reimbursement?

Hi, I just bought an Arris S34 to replace my S33 modem so I can get the upgraded upload speeds. Is there something I need to do to make this happen? I activated the new modem but the upload speed is the same. Thanks!

I don't want my email address to be my community forum ID. I don't recall ever being given the option of choosing an ID for the forum. Can you help me change it? Thanks

We have had no home internet access for two months even though I am still paying the bill. Several times I have run all the tests on the app. It says everything is fine -- except there are "no devices to test." As a customer for just four months, I am not at all impressed with the Xfinity customer s

For about two months, I have had a problem with my internet speeds being very slow.  I am on 200 Mbps plan. When I reboot my modem, I get 200+, but after a few minutes my speed will drop in the 30 to 35 Mbps range.  A technician came to my home, and replaced the cable coming from the pole to my hous

​Referring to the 30 second skip on Pg up/dwn which I've been using for 10+ years as an Xfinity customer. ​ ​Had my X1 4k box replaced due to failure, new box only will skip 5 mins fwd/back despite repeated programming attempts (who wants 5 mins skipping, just bizarre??).​ ​Have tried 3x Setup

I've tried speaking into the remote, I've tried calling customer service and neither are able to get me NHL Center Ice. The person on the phone told me it was a pay per view service per channel and I know the isn't right. Is this still a service? and if so how do I get it?