I currently have my Xfinity gateway plugged into a coaxial connection in the living room and I want to move it to a different room that does not have a coaxial outlet, so I would need to have a splitter installed outside at the cable source on the side of the house and cable run to the other room wi

I recently activated comcast internet and TV service. I use my own internet network equipment, and it worked fine previously on a separate Comcast account at the same address for years. The new account came with a new TV box that no longer uses a physical coax connection for service, and instead is

Hi Team, I started to see the same MyQ connectivity issue that others have reported around the same time: https://forums.xfinity.com/conversations/your-home-network/need-port-8883-opened-for-myq-to-work-on-my-garage-door/67af785ccd8dff56165b71d8 https://forums.xfinity.com/conversations/your-home-net

Hi! I'll try to be as thorough as I can be here to get accurate advice. On Saturday (10/23) I moved in to a new apartment, which still had a valid and working Xfinity service. Landlord told me to set up an account for myself. On Sunday (10/24), at around 11:30AM, I created my Xfinity account, chose

I am listed as a secondary user on my account and there isn’t any other users even on it. I can’t do anything I need to do because of this and I don’t know how to solve it.

I recently received a replacement set-top box. The fan on the replacement unit, which is model #PX013ANM, runs constantly and loudly. The TV and set-top box are located in a bedroom, and the box is unacceptably loud. The previous unit was silent almost all the time. It also had a cooling fan, but it

I am having nightmares dealing with xFinity customer service. All i am trying to do is, bring the xFinity land line # to AT&T mobile phone. I was given the port our PIN as "0000". Here are few questions: I have xFinity high speed cable modem, 2 Mobile lines and 1 landline, all active. Is there a dif

I am receiving the following error when attempting to download programming from the Xfinity Streaming app from overseas (Amsterdam and England) over several days. “Cound not create download Unfortunately we’re not able to download this program at this time. Please try again in a few minutes, or sele

I had the SB8200. I noticed the slow upload speeds and decided to get a new modem with 2.5gbs. I purchased the S33 and gave the SB8200 to my in laws. My download was around 900 with 40 upload. Prior to the switch my upload dropped to below 5mb. I will attach my modem stats and see if someone could f

According to https://www.xfinity.com/support/articles/receiving-a-refund when we have a credit balance we can request the balance refunded. Please send a refund check for my credit balance of $63.40. Dave

I have been having issues with my Internet losing connectivity and also pixelation on cable TV channels. My SB6183 shows lots of T3 Timeouts. I've had these issues on and off for months and most recently replaced the coax cables and splitter, but it hasn't improved. All connections are tight. What e

I have an the cable box that gets 4K - can't find model number. I turned on the TV this afternoon and the screen was split in half vertically. Both sides showed the same picture. I tried a couple different channels and it was the same thing. I unplugged and plugged it back in and it was then OK. How

I want to change my bill due date to 4/14/23

I have an old windows desktop without WIFI. Started life with windows 7 now windows 10. I want to locate this computer next to the Xi6 box. Is the ethernet port on the back of the box for input or output? Can I connect an ethernet cable to both and reboot all? Thanks in advance

Box broken and need replacement

I have AARIS SVG2482AC that has MoCa Indicator but is not turned on. What will it take to turn on MoCa? Device Manual suggest "Note: This is a Comcast feature along with other components that Comcast must install.".

My bill suddenly has xFi Complete and I need it removed. How do I direct message customer support?

My 96 year old father recently passed away, and support for my iPhone 6 via Xfinity Mobile is likewise scheduled to pass away in September. I now have my father's iPhone SE 2nd generation (that I got him to buy because he too was all Comcast and could get Xfinity Mobile) and am wondering if I can br

I asked for delayed shipping for next month but I received an email that a shipping label is already created. I searched the forum and they ask to send a "Direct Message" but there is no "Direct Messaging" icon! The direct-messaging link they provided also redirect to the main forum page. The live c

I am unable to login to gateway admin - tried the generic password and the password that I understood to be the admin password. Neither work and I need access to set up bridge mode.