1 Message
How do I direct message customer support?
My bill suddenly has xFi Complete and I need it removed. How do I direct message customer support?
1 Message
My bill suddenly has xFi Complete and I need it removed. How do I direct message customer support?
Accepted Solution
XfinityJamesC
Official Employee
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1.5K Messages
3 months ago
Thank you for sending us a Direct Message, @user_2r3ibn! We were able to replace your expired $0.00 xFi Complete promotion with a new $0.00 gateway rental promotion and bring your total bill down closer to where it was last year. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help.
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XfinityChristy
Official Employee
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1.4K Messages
3 months ago
To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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