Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
No we do not want you to provide any account identifying information here. Try this link Direct message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Great question @user_yf9f4x! I'm sorry to hear your cable box broke but we are happy to help you with getting a replacement. You can either swap the box out in store at one of our retail locations. Please visit https://www.xfinity.com/local/store-offers to find your nearest location along with the associated store hours. Or, we can mail a new cable box directly to your home. Which option would you prefer?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
XfinityThomasB
Official Employee
•
2.2K Messages
3 months ago
user_u2rvqn
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
3
0
user_yf9f4x
Visitor
•
1 Message
3 days ago
My cable box is broken, how do i get a replacement
1
0