Port-out xFinity landline to AT&T Mobile Phone

I am having nightmares dealing with xFinity customer service. All i am trying to do is, bring the xFinity land line # to AT&T mobile phone. I was given the port our PIN as "0000". Here are few questions:

I have xFinity high speed cable modem, 2 Mobile lines and 1 landline, all active.
Is there a different account number for xFinity mobile lines than the xfinity internet or landline account #?
To port in the number to AT&T, I am using the xfinity high speed account #, four digit pin "0000" and the zip code but it keeps failing (when AT&T tried to port in the #)

This is the 3rd week we are trying to get the landline # ported out. AT&T even tried to conference in xFinity. Every time, xFinity/AT&T ending the call saying it's a land line, the process takes little loner, so have to wait for 24 hours. It never happens.

What am I missing, please help!!!

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XfinityMartyR

Official Employee

•

2.5K Messages

2 months ago

sss121 We can take a closer look at your Xfinity Residential account, and check to see if a port out request has been received. Please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

S

sss121

5 Messages

2 months ago

checked and made sure number lock is turned as per per this article: https://www.xfinity.com/support/articles/activate-number-lock-help

4

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XfinityRoberto

Official Employee

•

1.9K Messages

Hi there and welcome to Comcast. @sss121, I am sorry to hear that you are not able to port out your landline to AT&T. Now as long as your home phone service is active with Xfinity, AT&T should be able to port the number over to them. Is your home phone service still active with us?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

0

S

sss121

5 Messages

yes, it is fully active. I can share the details if you could please help me.

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2 months ago

0

U

user_ft1evr

Visitor

•

1 Message

Was this ever resolved? I am about to do the same thing.

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12 days ago

0

XfinityAmira

Official Employee

•

4.3K Messages

Hi user_ft1evr! Thanks for visiting our Xfinity Forum, letting us know you also have some questions regarding porting your landline. My team is here to help and would be more than happy to further support you with this. Please send us a Direct Message so we can verify/double-check everything for you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

10 days ago

0

Home Phone Service & Equipment

sss121

Port-out xFinity landline to AT&T Mobile Phone

XfinityMartyR

sss121

XfinityRoberto

sss121

user_ft1evr

XfinityAmira

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