5 Messages
Port-out xFinity landline to AT&T Mobile Phone
I am having nightmares dealing with xFinity customer service. All i am trying to do is, bring the xFinity land line # to AT&T mobile phone. I was given the port our PIN as "0000". Here are few questions:
- I have xFinity high speed cable modem, 2 Mobile lines and 1 landline, all active.
- Is there a different account number for xFinity mobile lines than the xfinity internet or landline account #?
- To port in the number to AT&T, I am using the xfinity high speed account #, four digit pin "0000" and the zip code but it keeps failing (when AT&T tried to port in the #)
This is the 3rd week we are trying to get the landline # ported out. AT&T even tried to conference in xFinity. Every time, xFinity/AT&T ending the call saying it's a land line, the process takes little loner, so have to wait for 24 hours. It never happens.
What am I missing, please help!!!
Accepted Solution
XfinityMartyR
Official Employee
•
2.4K Messages
28 days ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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sss121
5 Messages
1 month ago
checked and made sure number lock is turned as per per this article: https://www.xfinity.com/support/articles/activate-number-lock-help
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