2 Messages
Delayed shipping not honored
I asked for delayed shipping for next month but I received an email that a shipping label is already created. I searched the forum and they ask to send a "Direct Message" but there is no "Direct Messaging" icon! The direct-messaging link they provided also redirect to the main forum page. The live chat is a stupid robot that won't connect me to a live agent whatever I ask (tried "delayed shipping fail", "agent", "live agent", "chat with live agent", "cancel", "cancel service", "file a complain",...).
Accepted Solution
XfinityJanelle
Official Employee
•
1.3K Messages
15 hours ago
Hey @mohsenk , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the equipment shipping. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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