Contributor
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143 Messages
Split Screen on TV
I have an the cable box that gets 4K - can't find model number. I turned on the TV this afternoon and the screen was split in half vertically. Both sides showed the same picture. I tried a couple different channels and it was the same thing. I unplugged and plugged it back in and it was then OK. However, that was very odd. I searched online but can find no information on this. I hesitate to call Xfinity support as it is such a strange thing that it would probably be very frustrating to try to get help. I have used the forum before and gotten help from both consumers and Comcast employees so I'm starting here. Again - it resolved with a restart but I'm wondering if I need a new cable box? I am a senior (74) and get very nervous when these things happen. Thanks for any help anyone can offer
Accepted Solution
truthseeker719
Contributor
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143 Messages
4 years ago
@truthseeker719
Just wanted to let you know @MNtundraRET - that I called for a tech since I was getting black screens. The tech was very knowledgeable and found that several connections from outside to my apartment were loose as well as a connection in my bedroom was bent. He fixed everything and so far so good. I do appreciate your trying to help me - thanks again
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MNtundraRET
Gold Problem Solver
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5.9K Messages
4 years ago
If you check your television's manual, you will find it may have a split screen option.
I suspect, the tv may. If the tv received a wrong code (poor aiming of remote), it may have caused the split screen.
I have never seen it happen on a cable, or OTA channel, but I have seen it on You Tubes rarely since 2015. Usually a picture in picture.
Pausing, and continuing video clears the problem.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
4 years ago
The coaxial cable goes from wall to cable-box. Then connect a HDMI cable from box to television. The speakers should be connected by another HDMI cable to the television.
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