Can't access my account on any device or app
Hi! I'll try to be as thorough as I can be here to get accurate advice.
On Saturday (10/23) I moved in to a new apartment, which still had a valid and working Xfinity service. Landlord told me to set up an account for myself.
On Sunday (10/24), at around 11:30AM, I created my Xfinity account, chose my Internet plan, made my payment and everything went well. At approximately 2PM the same day, my Internet service completely shut down, but I attributed that to Xfinity migrating the service from the landlord's account to mine.
On the same afternoon, I tried to turn the router off and on a few times to re-establish connection, without success. I then decided to log onto my account to check what's going on and all I got was this pesky error message (image below**). Every single time, my credentials get accepted and my name appears on the menu bar, but every time I click on 'My account' or 'Change Plan', I get the same error message. No way to access my info, my billing or any status of my account.
Here are the troubleshooting steps I have taken:
- Tried logging onto the mobile App. Credentials accepted but no access to account details.
- Tried logging onto 2 different phones and 2 different computers, using several browsers. Same thing happens.
- Tried resetting my password to a new one yesterday, which worked, but the error persisted.
- Tried the 'Ask Xfinity' feature, which was utterly useless as it only seems to cover user errors, not system errors.
I haven't tried the 800 number yet as a lot of other users seemed to find it as useless as the chat bot.
What are my options now? How can I access my account, or even just know what's going on with it?
I'm still not receiving any Internet service and I'm getting quite frustrated by the whole process and lack of communication.
Any advice would be greatly appreciated. Thanks!