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user_586fe7
1st Topic

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4 Messages

Saturday, December 18th, 2021 2:32 PM

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How to enable MoCa on Aaris SVG2482AC Modem/router?

I have AARIS SVG2482AC that has MoCa Indicator but is not turned on.  What will it take to turn on MoCa? Device Manual suggest "Note: This is a Comcast feature along with other components that Comcast must install.". 

Question

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Updated 

3 years ago

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Accepted Solution

EG

Expert

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109.5K Messages

3 years ago

Don't hold your breath on that...... Use stand-alone MoCA adapters instead.

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CCAbbie

Problem Solver

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1.4K Messages

3 years ago

@user_586fe7 Hello and thank you for taking the time to reach out. Turning on those features would been to be done by us on our end. I can look further into this for you and go over the specifics with you. 

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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user_586fe7

Visitor

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4 Messages

Done! Sent you a direct message!

3 years ago

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CCAbbie

Problem Solver

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1.4K Messages

Thank you, <edited personal information>! I appreciate you getting that sent over. May I please confirm the name that would be listed on the account? 

(edited)

I no longer work for Comcast.

3 years ago

0

user_586fe7

Visitor

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4 Messages

<edited removed personal information> is the name on the account. 

(edited)

3 years ago

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EG

Expert

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109.5K Messages

3 years ago

@user_586fe7 @XfinityAbbie 

Please post any possible solutions for the issue (if Comcast is able to enable the feature, and indeed does) here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

2

user_586fe7

Visitor

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4 Messages

@EG Thank you. I ended up using MoCa adopters which is working out fine thus far. Would still love for Comcast to enable the  MoCa settings on Modem which seems to be supported feature on the device itself.  I could use the modem /router combo and use that extra MoCa router in another room. 

3 years ago

0

EG

Expert

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109.5K Messages

Good to hear ! Thanks for circling back !!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

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