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Access to the internal workings of a modem without being connected to an ISP would be up to the manufacturer. I would imagine that as any new modem to be used for an internet connection would need to be assigned and provisioned to your active interne
Reset Motorola MB8600?
I upgraded to a Hitron CODA56. before setting the new cable modem up, I tried to go into the admin of the MB8600. It forced me to change the user name and password, and I did. Oddly it won't let me in with the new credentials. I tried the old but that didn't work either. The thing is very sensitive
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Second modem/router
I have a modem/router broadcasting Internet from my office on the first floor of my house, but the signal does not reach the basement below it. However, I have a cable outlet in the basement. If I order a second modem, can I connect it to that cable outlet and have it broadcast in the basement?&nb
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Your Home Network
If you are a current Gigabit customer @G372008, your modem can automatically handle those speeds. Simply try an easy troubleshooting step and unplug the modem and plug it back in. This will download any updates or firmware that may have been stuck. O
Faster upload speeds at no additional cost are just a step away
Hi, I got an e-mail that "Faster upload speeds at no additional cost are just astep away". Good news Because you're a valued xFi Complete customer, we're happy to announce you can now enjoy up
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We have the same problem. We've tried resetting our modem, buying a new landline phone, and plugging it in directly to the modem and nothing works. Are you using your own modem or one of Comcast's? We were thinking of trying a Comcast modem next.
Cannot hear person talking with on landline,, but they can hear me
At some point in longer conversations on. my landline I stop hearing the person I'mm talking with. They can hear me. There is no specific amount of time it takes before I lose the other person. Xfinity has reset my modem. That does not help.
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@user_8f698b The cable used from the pedestal to the modem is Coaxial. The connection from the wall to the modem is also Coaxial.
Cable between pedestal and my own modem
What type of cable (coaxial? Cat ?) xfinity run between pedestal and my own modem inside my house? Buffalo Grove, IL This is new construction, pedestal is already build in next to my basement, on the lawn. If Cat cable is an option as of September 2023, do you have a modem with Ethernet plug build i
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Upgraded speed still getting old speed
I upgraded my account from Connect to Connect More. My MB6800 modem is still getting the slower 150 mbps speed not the 400 mbps. I have rebooted the modem twice with no improvement in speed. Is my modem provisioned correctly?
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Your Home Network
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Can not check speed to XB8 Through the Xfinity App
I was able to check the download speed to my modem from Xfinity on the app until 3 days ago. I rebooted the modem (just as a routine thing). Since then the app always throws " Something went wrong" Try again in one minute which does not work either. So I have no idea what speed I am getting from Xfi
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Xfinity App
Hi, I have Xfinity modem in 3rd floor in one room and a printer in my loft connected to wireless router. My Xfinity modem use to send signal to the wireless router and my printer and was working. Since I changed to new modem from Xfinity I lost that
Moving my modem to a different room.
Since I can't get a hold of anyone at Xfinity (not even chat), I have to come here. My modem is set up in the laundry room since it doesn't get too hot in there. It's been the ideal place for it until now. I have someone that is going to start working home and their work is requiring an ethernet c
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Thanks for attempting to uninstall and reinstall the app. Just one last thing to check on, is your modem in bridge modem by chance?
Advanced Security setting Will Not turn On
please help! I am trying everything to turn advanced security setting on! Idk what is wrong! It just stays turned off!
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Verify that the Arris S34 supports next-gen (>200mbps) upload in my area
I would like to see if someone from Comcast can confirm that the new Arris S34 modem will work with the newer 200mbps upload speed. Right now I have a Hitron Coda 56 modem that is successfully getting this speed (with overprovisioning it's actually more like 340-350mbps), so I would think that the S
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Your Home Network
@ComcastMartin wrote:We only allow one modem per account for internet service, in most areas. If you wanted to use as a modem for the services, it can be used. FWIW, the Linksys MR7350 is a stand-alone *router*, not a cable modem or a combo gateway
Linksys Router compatability with basic service
My Daughter is moving to Hyde Park in Chicago. The building offers a basic internet connection for $25/month. Can I use my existing Linksys MR7350 Mesh Wi-Fi Router (Wi-Fi 6 Router, Dual-Band Wireless Mesh Router for Home Mesh Network) to boost the signal throughout the living space?Thanks, Wayne
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Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm more than happy to assist you further and see if your modem has the capabilities to change the channel. Are you using an Xfinity provided modem or a modem that
Can't change wifi channel settings
I live in a community where everyone is on Xfinity internet and I need the ability to change the channel settings. The automatic setting for 2.4 never changes from channel 11 and ALL my neighbors are on that channel also.
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Netgear CM400
Xfinity has informed me my modem is "end of life." What exactly does that mean? It appears to work fine except when they have a service problem. Modem is bottom of the line with mbps of up to 100, but my bottom of the line Comcast service plan has maximum download of 50 mbps and upload of 10 mbps: I
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Your Home Network
Hi there, @Carlin98. I want to help! Are you asking if you can use the modem as the modem on the account? We only allow one modem per account for internet service, in most areas. If you wanted to use as a modem for the services, it can be used. If
Linksys Router compatability with basic service
My Daughter is moving to Hyde Park in Chicago. The building offers a basic internet connection for $25/month. Can I use my existing Linksys MR7350 Mesh Wi-Fi Router (Wi-Fi 6 Router, Dual-Band Wireless Mesh Router for Home Mesh Network) to boost the signal throughout the living space?Thanks, Wayne
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@JimVR4 Can you post your modem logs? Specifically, the error logs, modem software and upstream and downstream levels?
Internet dropouts - DHCP Server Issues?
I'm having connection reliability issues. I've traced it to the DHCP lease constantly being dropped. New leases are granted for 3 day periods but seldom last more than a few hours. I've done all the usual things including restarting my MB8611 modem but the issue persists. My router reports that my I
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Hi there and welcome to Comcast. Thank you so much for reaching out to us about the loud noises the modem is making. I am sorry to hear that your phone service is being affected. Now we do not recommend opening our modem to vacuum it. If the modem is
THE GATEWAY / ARRIS XB6-T WIRELESS MODEM, ROUTER, WITH VOIP TELEPHONE JACKS MAKES NOISE WHEN IT COLLECTS TOO MUCH DUST AT THE BOTTOM
MANY OF YOU HAVE THE XFINITY, COMCAST, ARRIS XB6-T WIRELESS MODEM, ROUTER SINCE 2018. This unit replaced the MOTOROLA TOWER which we all liked because it looked powerful and had lots of lights. The XB6-T with the odd shaped rectangle narrower on top and wide at bottom black or white is a fine produ
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user_1zyc5b Hello, thanks for signing back up as an Xfinity customer in your apartment! If service is active outside the home you should not need to take any additional steps. If the modem is online, and you have activated your owned modem using the
Xfinity wifi using own modem/router
Purchased wifi yesterday. Got everything set up and while the network shows in the list, it tells me internet is unavailable. How long until xfinity makes the wifi available for my apartment? I have had service at this apartment before.
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Which packages support DOCSIS 3.1?
I am on the 200 Mbps package. I have been having slow download speed issues for a month or more, and recently replaced my modem with an Arris (Motorola) SB8200. It is a DOCSIS 3.1 capable modem. The modem has leds on the front that show status. Solid Green shows a DOCSIS 3.0 signal, while solid b
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Your Home Network
Are you sure Xfinity reboots your modem each evening. Xfinity here in South Carolina does not reboot my Technicolor modem unless I ask them to do it. I usuually reboot my modem myself once a week for its health, and I do not need to reattach my Son
Sonos connection with xb7 gateway
I have a new xfininity gateway, Model Numbers: CGM4331COM, Friendly Model Name: XB7. I am trying to connect my Sonos speakers to the WiFi network, but the Sonos app will not connect to the network. I am using the 2.4 ghz WiFi network. I have been on the phone with Sonos tech support, but they are un
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Hello, @user_l2ctwa are you able to share the make and model of your modem? We want to make sure your modem is online and connected to the network. If the lights indicate the modem is offline we'll want to test all cable outlets in the home, then try
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I signed in but it won't let me continue to install my new equipment
I signed in but it won't let me continue to get instructions to install my new equipment.
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