Visitor
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2 Messages
Cannot hear person talking with on landline,, but they can hear me
At some point in longer conversations on. my landline I stop hearing the person I'mm talking with. They can hear me. There is no specific amount of time it takes before I lose the other person. Xfinity has reset my modem. That does not help.
XfinityBenny
Official Employee
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790 Messages
6 months ago
@user_1eef38 Hello and good evening. Thanks for adding a post. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Losing the audio on a call is no fun. Try the following to ensure the audio stays active successfully:
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lauuic
New Poster
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5 Messages
5 months ago
We have the same problem. We've tried resetting our modem, buying a new landline phone, and plugging it in directly to the modem and nothing works. Are you using your own modem or one of Comcast's? We were thinking of trying a Comcast modem next.
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lauuic
New Poster
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5 Messages
4 months ago
What modem are you using? So far, this issue has occurred with Arris T25 and Netgear CM2050V.
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lauuic
New Poster
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5 Messages
4 months ago
Has anyone had any success in fixing this issue? This issue doesn't seem to be modem-specific unless Xfinity voice needs a Comcast modem to work now. We are using an Arris T25 modem and it worked well for 2 years until we started having this issue of the other party going silent a couple months ago. Given that others are having the same problem while using the recommended Xfinity modem that works with voice, Netgear CM2050V modem, we don't know what to try next. We live in a cell coverage dead spot, so we need a landline to be able to have a working phone. We spent hundreds of dollars to buy Xfinity-approved modems so it doesn't feel right to be forced to pay $15/month for a Comcast modem just to be able to make and receive calls.
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user_raa7on
4 Messages
17 days ago
I have just replaced the "Data" (Phone) line from the modem to the wall jack with another one from a previous upgrade. We will see if this takes of the problem as the cord end was pulling out.
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crazymonkey
New Poster
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5 Messages
6 days ago
Also wondering if @user_raa7on resolved the issue. My parents are having this exact issue and it's driving them crazy.
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crazymonkey
New Poster
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5 Messages
6 days ago
hi - can you explain a bit more what you did here (and did it work??) - "I have just replaced the "Data" (Phone) line from the modem to the wall jack with another one from a previous upgrade. We will see if this takes of the problem as the cord end was pulling out."
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drdata
Contributor
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26 Messages
5 days ago
Hi, I had the same issue in February (see: https://forums.xfinity.com/conversations/home-phone-service-equipment/like-others-cannot-hear-person-talking-with-on-landline-but-they-can-hear-me/67bdf5dd83fffd6eae91185a), and it seems to have been resolved after a 2nd tech visit. FYI, here is the maintenance that was performed that they described in a text, after I inquired what was done to fix the problem: "We changed fittings, splitter, and a new moca filter."
Hope this helps.
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user_ylouwm
12 Messages
5 days ago
My apologies for not posting an update in several months. (Navigating the "Xfinity Forums" is such a pleasant pastime.)
On Boxing Day, I had Comcast install one of their own gateways as a "trial of medicine" in lieu of our Netgear CM2050V. Since then, there have been no instances of half-dropped calls.
Coincidence? You decide. (Remember Leonard Nimoy and "In Search Of"?)
That's consistent with my hunch that Comcast changed something in their hardware and/or protocols, and that a software update might make the Netgear work again. But given the hassle involved in swapping back and forth between modems, I haven't bothered to test the postulate. If it's true, the next question is whether it was an innocent change, or if Comcast wants to increase revenue by "nudging" their customers to rent their proprietary modems? Remember Ernestine? "We don't care. We don't have to. We're the Phone Company." Well, it works both ways: Yeah, I'd rather not pay rent on Comcast's modem; then again, they're on the hook when anything goes wrong with it.
Someone more ambitious could query Netgear - if anyone's there to answer phone calls and email - as to what they're doing to deal with this problem. Or if they're even aware of it. (Sorry, techno-cynicism is an occupational hazard of spending decades in the computer industry. Or just living in our hyper-capitalist economy. :^)
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