Visitor
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2 Messages
Cannot hear person talking with on landline,, but they can hear me
At some point in longer conversations on. my landline I stop hearing the person I'mm talking with. They can hear me. There is no specific amount of time it takes before I lose the other person. Xfinity has reset my modem. That does not help.
XfinityBenny
Official Employee
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698 Messages
1 month ago
@user_1eef38 Hello and good evening. Thanks for adding a post. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Losing the audio on a call is no fun. Try the following to ensure the audio stays active successfully:
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lauuic
New Poster
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3 Messages
26 days ago
We have the same problem. We've tried resetting our modem, buying a new landline phone, and plugging it in directly to the modem and nothing works. Are you using your own modem or one of Comcast's? We were thinking of trying a Comcast modem next.
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