Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_1eef38
1st Topic
1st Like

Visitor

 • 

2 Messages

Thursday, November 14th, 2024 1:26 AM

Cannot hear person talking with on landline,, but they can hear me

At some point in longer conversations on. my landline I stop hearing the person I'mm talking with. They can hear me. There is no specific amount of time it takes before I lose the other person. Xfinity has reset my modem. That does not help.

Question

 • 

Updated 

4 days ago

19

2

Was this helpful?

XfinityBenny

Official Employee

 • 

668 Messages

20 days ago

@user_1eef38 Hello and good evening. Thanks for adding a post. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Losing the audio on a call is no fun. Try the following to ensure the audio stays active successfully:

  • Try to plug a working corded phone into different jacks to find out if the issue is isolated to one phone or jack.
  • Plug the phone directly into your Xfinity Voice modem to determine if the issue may be related to the wiring inside your home.

2

0

lauuic

New Poster

 • 

3 Messages

Plugging a corded phone directly into the modem did not work. At some point during the call, the person I was calling went silent. The timing of this sudden silence has varied greatly - from a few minutes to over an hour. They can always still hear me, but I have to hang up because I hear nothing.

Like

Reply

6 days ago

0

XfinityJohnG

Official Employee

 • 

1.3K Messages

Thank you for trying that for us @lauuic. I would be happy to troubleshoot that issue with your Voice service from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 days ago

0

lauuic

New Poster

 • 

3 Messages

6 days ago

We have the same problem. We've tried resetting our modem, buying a new landline phone, and plugging it in directly to the modem and nothing works. Are you using your own modem or one of Comcast's? We were thinking of trying a Comcast modem next.

0

0

forum icon

New to the Community?

Start Here